How to Fix It When Pluto TV Isn't Working on Roku

Check your internet connection

One of the most common reasons why Pluto TV may not be working on your Roku device is a poor or unstable internet connection. To ensure that your internet connection is not the culprit, follow these steps:

Check other devices: Start by checking if other devices connected to the same network are experiencing any internet connectivity issues. If other devices are also having problems, the issue may lie with your internet service provider.
Restart your modem and router: Try restarting your modem and router to refresh the connection. Simply unplug them from the power source, wait for about 30 seconds, and then plug them back in. Give them a few moments to fully reboot and reconnect.
Test the speed: Visit a website that offers internet speed tests, such as Ookla’s Speedtest.net. Run a speed test to check the upload and download speeds of your internet connection. Compare the results with the minimum requirements for streaming Pluto TV, which are typically a minimum of 5 Mbps for HD content and 25 Mbps for 4K content.
Move closer to the router: If you’re accessing the internet through Wi-Fi, try moving closer to the router to strengthen the signal. Physical obstructions like walls and furniture can weaken Wi-Fi signals, so being in close proximity to the router can help ensure a stable connection.
Connect via Ethernet: If possible, connect your Roku device directly to the router using an Ethernet cable. This can provide a more stable and reliable internet connection, especially if your Wi-Fi signal is weak.
Restart your Roku device: Sometimes, simply restarting your Roku device can resolve temporary glitches or connectivity issues. Go to the Roku settings menu, select “System,” then choose “System restart.” Wait for the device to restart and try launching Pluto TV again.

By checking and optimizing your internet connection, you can ensure that it is not the cause of Pluto TV not working on your Roku device. If you’ve followed these steps and are still experiencing issues, there may be other factors at play, and you should proceed to the next troubleshooting steps.

Update the Pluto TV app

If you’re encountering issues with Pluto TV on your Roku device, it’s essential to ensure that you have the latest version of the Pluto TV app installed. Updating the app can often solve common bugs and glitches. Here’s how you can update the Pluto TV app on your Roku:

Go to the Roku home screen: Press the home button on your Roku remote to navigate to the main screen.
Select the Pluto TV app: Using the arrow keys on your remote, locate and highlight the Pluto TV app on the home screen.
Press the * key: With the Pluto TV app selected, press the * key on your remote. This will open the options menu for the app.
Choose “Check for updates”: From the options menu, scroll down and select “Check for updates.” Roku will then check for any available updates for the Pluto TV app.
Follow on-screen prompts: If there is an update available, follow the on-screen prompts to download and install the latest version of the app. Be patient, as the process may take a few minutes.
Restart the Pluto TV app: Once the update is complete, exit the app and restart it. This ensures that the changes are applied successfully.

Updating the Pluto TV app can address compatibility issues and improve the overall performance of the application. It’s crucial to keep both your Roku device and the apps installed on it up to date to ensure a smooth and trouble-free streaming experience.

If updating the app doesn’t resolve the issues with Pluto TV on your Roku device, don’t worry. There are still other troubleshooting steps you can take to fix the problem.

Restart your Roku device

If you’re experiencing issues with Pluto TV on your Roku, a simple yet effective troubleshooting step is to restart your Roku device. Restarting can help clear any temporary glitches or software conflicts that may be causing the problem. Here’s how you can do it:

Press the Home button: Using your Roku remote, press the home button to navigate to the Roku home screen.
Go to Settings: Scroll up or down on the home screen to select the “Settings” option.
Select System: In the settings menu, choose “System.”
Choose System restart: Scroll down and select “System restart.”
Confirm the restart: A prompt will appear on the screen asking you to confirm the system restart. Select “Restart” to proceed.
Wait for the device to restart: The Roku device will now restart. It may take a few minutes for the process to complete.
Launch Pluto TV: Once the device has restarted, navigate back to the home screen and launch the Pluto TV app to see if the issues have been resolved.

Restarting your Roku device can help refresh the system and resolve minor software issues. It’s a simple yet effective troubleshooting step that is often recommended for various streaming problems.

If restarting your Roku device doesn’t fix the issues with Pluto TV, there are other troubleshooting methods that you can try to get it back up and running smoothly on your device.

Clear the cache and data of the Pluto TV app

If you’re encountering issues with the Pluto TV app on your Roku device, clearing the cache and data of the app can help resolve any corrupted files or cache conflicts that may be causing the problem. Follow these steps to clear the cache and data of the Pluto TV app:

Press the Home button: Use your Roku remote to navigate to the Roku home screen by pressing the home button.
Go to Settings: Scroll up or down to select the “Settings” option on the home screen.
Choose System: In the settings menu, select “System.”
Select Advanced system settings: Scroll down and choose “Advanced system settings.”
Select App settings: In the advanced system settings menu, select “App settings.”
Choose Pluto TV: Scroll through the list of installed apps and select the Pluto TV app.
Clear cache and data: Once you’re on the Pluto TV app settings page, choose the “Clear cache” option, followed by the “Clear data” option. Confirm any prompts that appear.
Restart the Pluto TV app: Exit the app and relaunch it to see if the issues have been resolved.

Clearing the cache and data of the Pluto TV app can help eliminate any temporary files or data conflicts that may be affecting its performance. This can often solve issues such as app crashes, slow loading times, or playback errors.

If clearing the cache and data doesn’t resolve the issues with Pluto TV on your Roku device, there are still additional troubleshooting steps you can take to troubleshoot the problem further.

Check for Roku system updates

Keeping your Roku device up to date with the latest system software is crucial for optimal performance and compatibility with apps like Pluto TV. If you’re experiencing issues with Pluto TV on your Roku, it’s essential to check for and install any available system updates. Here’s how you can do it:

Go to the Roku home screen: Press the home button on your Roku remote to navigate to the main screen.
Select Settings: Scroll up or down on the home screen to select the “Settings” option.
Choose System: In the settings menu, select “System.”
Select System update: Scroll down in the system settings menu and choose “System update.”
Check for updates: On the system update screen, select “Check now” to scan for any available updates for your Roku device.
Install updates: If there are any updates available, your Roku device will begin downloading and installing them automatically. Wait for the process to complete.
Restart your Roku device: Once the updates are installed, it’s recommended to restart your Roku device to ensure that the changes take effect.
Launch Pluto TV: After the device has restarted, navigate back to the home screen and launch the Pluto TV app to check if the issues have been resolved.

Checking for and installing Roku system updates can address any potential software-related issues that may be causing problems with apps like Pluto TV. It’s a crucial step in troubleshooting and ensuring the smooth functioning of your Roku device.

If checking for system updates doesn’t resolve the issues with Pluto TV, continue with the next troubleshooting steps to find a solution.

Uninstall and reinstall the Pluto TV app

If you’re still experiencing issues with the Pluto TV app on your Roku device, uninstalling and reinstalling the app can often help in resolving any persistent problems. Follow these steps to uninstall and reinstall the Pluto TV app:

Go to the Roku home screen: Press the home button on your Roku remote to navigate to the main screen.
Select Settings: Scroll up or down on the home screen to select the “Settings” option.
Choose System: In the settings menu, select “System.”
Select “Remove channel”: Scroll down and choose “Remove channel” to uninstall the Pluto TV app from your Roku device.
Confirm the deletion: A prompt will appear asking you to confirm the removal of the app. Select “Remove” to proceed.
Restart your Roku device: After uninstalling the app, it’s recommended to restart your Roku device to ensure any lingering data is removed.
Reinstall the Pluto TV app: Return to the Roku home screen, scroll down to the “Streaming Channels” section, and select “Search Channels.” Type in “Pluto TV” and select the Pluto TV app from the search results. On the app page, choose “Add Channel” to reinstall it on your device.
Launch the Pluto TV app: Once the app is successfully reinstalled, navigate back to the home screen and launch the Pluto TV app to see if the issues have been resolved.

Uninstalling and reinstalling the Pluto TV app can help resolve any issues related to app-specific data or configuration errors. It essentially provides a fresh start for the app, ensuring that any problematic data is completely removed.

If uninstalling and reinstalling the app doesn’t solve the issues with Pluto TV on your Roku device, there may be other factors at play. Continue with the next troubleshooting steps to further troubleshoot the problem.

Reset network settings on your Roku device

If you’re still encountering connectivity issues with Pluto TV on your Roku device, resetting the network settings can help resolve any network-related problems. Follow these steps to reset the network settings on your Roku device:

Go to the Roku home screen: Press the home button on your Roku remote to navigate to the main screen.
Select Settings: Scroll up or down on the home screen to select the “Settings” option.
Choose System: In the settings menu, select “System.”
Select Advanced system settings: Scroll down and choose “Advanced system settings.”
Select Network connection reset: In the advanced system settings menu, choose “Network connection reset.”
Confirm the network reset: A prompt will appear warning you that this action will remove all network settings and restart your Roku device. Select “Reset connection” to proceed.
Reconnect to your network: Once your Roku device restarts, go back to the network setup process and reconnect to your Wi-Fi network. Follow the on-screen prompts to enter your network credentials.
Launch the Pluto TV app: After reconnecting to your network, navigate back to the home screen and launch the Pluto TV app to see if the issues have been resolved.

Resetting the network settings on your Roku device can help resolve network-related issues that may be preventing Pluto TV from working properly. It essentially restarts your network connection from scratch, allowing you to establish a fresh and stable connection.

If resetting the network settings doesn’t fix the issues with Pluto TV, there may be other factors at play. Continue with the next troubleshooting steps to further troubleshoot the problem.

Restart your modem and router

If you’re experiencing connectivity issues with Pluto TV on your Roku device, a simple yet effective troubleshooting step is to restart your modem and router. This can help resolve any temporary network glitches or issues. Here’s how you can do it:

Find the power cables: Locate the power cables connected to both your modem and router.
Unplug the power cables: Disconnect the power cables from both the modem and router. You may need to unplug them from the power outlet or the back of the devices, depending on their configuration.
Wait for 30 seconds: Allow at least 30 seconds for the modem and router to fully power down.
Plug in the modem first: After the 30-second interval, plug in the power cable for your modem and wait for it to fully power up. This process can take a few minutes.
Plug in the router: Once the modem has finished powering up, plug in the power cable for your router and wait for it to fully power up. This process may also take a few minutes.
Verify internet connection: Once both the modem and router are powered up, check the lights or indicators on the devices to ensure they have successfully established an internet connection.
Launch the Pluto TV app: Once the modem and router have been restarted and verified for internet connectivity, go back to your Roku device, navigate to the Pluto TV app, and launch it to see if the connectivity issues have been resolved.

Restarting your modem and router can help refresh your internet connection and resolve any temporary network issues that may be affecting the performance of Pluto TV. It’s a simple yet effective troubleshooting step that is recommended in many cases of connectivity problems.

If restarting your modem and router doesn’t resolve the issues with Pluto TV on your Roku device, there may be other factors at play. Continue with the next troubleshooting steps to further troubleshoot the problem.

Contact Pluto TV support for further assistance

If you have tried all the troubleshooting steps mentioned above and are still experiencing issues with Pluto TV on your Roku device, it may be time to reach out to Pluto TV’s support team for further assistance. They have the knowledge and resources to help you troubleshoot and resolve complex technical issues. Here’s how you can contact Pluto TV support:

Visit the Pluto TV support website: Go to the official Pluto TV support website using a web browser on your computer or smartphone.
Explore the support resources: Browse through the available support articles, FAQs, and troubleshooting guides provided by Pluto TV. You may find solutions to your issues within these resources.
Search for specific issues: If you have a specific problem or error message, use the search function on the support website to find relevant articles and solutions.
Contact customer support: If you cannot find a solution through the available resources, look for a contact option to get in touch with Pluto TV’s customer support. This can be an email, live chat, or phone support, depending on the available options.
Provide details: When contacting support, provide details about your issue, including the steps you have already taken to troubleshoot. Be clear and concise in describing the problem so that the support team can assist you effectively.
Follow the instructions: Once you have contacted Pluto TV support, follow any instructions or recommendations they provide to help resolve the issue. They may ask for additional information or guide you through specific troubleshooting steps.
Document your case details: Keep track of your case details, such as support ticket number or any reference numbers provided by Pluto TV support. This will help you in any follow-up communication.

Pluto TV’s support team is dedicated to resolving customer issues and providing assistance. Don’t hesitate to reach out to them for help when all other troubleshooting steps have been exhausted.

Remember, the support team is there to assist you, so provide them with accurate and relevant information about your issue. Be patient and cooperative throughout the support process, as it may take time to diagnose and resolve the problem.