How to Fix an Xbox One Controller That Won't Turn On

Check the Batteries

One of the first steps to take when your Xbox One controller won’t turn on is to check the batteries. The most common reason for a non-responsive controller is simply depleted batteries. Here’s how to check and address this issue:

Remove the battery pack: If your controller has a removable battery pack, open the back cover and remove the batteries.
Inspect the batteries: Take a close look at the batteries to check for any signs of leakage, corrosion, or deformation. If you notice any of these issues, replace the batteries immediately.
Replace or recharge the batteries: If the batteries appear to be in good condition, consider replacing them with a fresh set of alkaline batteries. Alternatively, if you have rechargeable batteries, place them on the charger for a full charge before reinserting them into the controller.

If the controller still doesn’t turn on after replacing or recharging the batteries, there might be another underlying issue. However, it’s crucial to rule out battery-related problems before moving on to more complex troubleshooting steps.

Note: Some Xbox One controllers come with a built-in rechargeable battery pack, so if you have this type of controller, connect it to the console using a USB cable and proceed with the next troubleshooting steps.

Replace or Recharge the Batteries

If your Xbox One controller still won’t turn on after checking the batteries, it may be necessary to replace them or recharge them fully. Here’s what you should do:

Remove the battery pack: Open the back cover of your controller and remove the existing batteries.
Inspect the battery contacts: Take a close look at the contacts inside the battery compartment. Make sure they are clean and free from any debris or corrosion. Wipe them with a soft cloth if necessary.
Replace with new batteries: If you were using disposable batteries, replace them with a fresh set of alkaline batteries. Ensure they are inserted correctly, matching the positive and negative terminals with the controller’s markings.
Recharge rechargeable batteries: If you have rechargeable batteries, place them on the charger and ensure they are fully charged. Follow the manufacturer’s instructions for the charging process.
Insert the batteries: Once the batteries are replaced or recharged, insert them back into the controller’s battery compartment. Ensure they are securely in place.

After replacing or recharging the batteries, try turning on the Xbox One controller again. If it still fails to power on, additional troubleshooting steps may be necessary.

Note: It’s recommended to use high-quality batteries or official Xbox rechargeable battery packs for optimal performance and reliability. Cheap or counterfeit batteries may not provide sufficient power, resulting in controller malfunctions.

Connect the Controller to the Console

If you’re facing issues with your Xbox One controller not turning on, it could be due to a connection problem between the controller and the console. Follow these steps to ensure a proper connection:

Check the Xbox wireless connection: If you’re using a wireless controller, make sure it is properly synced with the console. Press the Xbox button on the controller and the sync button on the console simultaneously, usually located on the side or front of the Xbox One. The Xbox button should blink, indicating it’s trying to establish a connection.
Use a USB cable: If your controller isn’t responding wirelessly, connect it to the console using a USB cable. Ensure the cable is securely plugged into both the controller and the USB port on the console. This method can help troubleshoot any wireless communication issues.
Verify controller connection: Once the controller is connected via USB, check if it powers on and responds to button inputs. If it does, this suggests a potential issue with the wireless connection. If it doesn’t, move on to the next troubleshooting steps.
Try a different USB port: If using a USB cable, ensure you’re using a functional USB port on the console. Try connecting the cable to a different USB port to rule out any port-related problems.
Inspect the USB cable: Examine the USB cable for any signs of damage, such as frayed wires or bent connectors. If you notice any issues, try using a different USB cable to connect the controller to the console.

By following these steps, you can ensure a proper connection between the Xbox One controller and the console. If the controller still doesn’t turn on, there might be other factors contributing to the problem that require further investigation.

Perform a Controller Reset

If your Xbox One controller is unresponsive and won’t turn on, performing a controller reset can help resolve the issue. Here’s how you can do it:

Locate the sync button: On the Xbox One controller, you’ll find a small sync button. The button’s location depends on the controller model. For the original Xbox One controller, the sync button is on top, near the Xbox button. For the Xbox One S and Xbox One X controllers, the sync button is located at the front, next to the USB port.
Press and hold the sync button: Use a small pin or a toothpick to press and hold the sync button for a few seconds. The Xbox button on the controller will start flashing.
Wait for the sync to complete: Once the Xbox button starts flashing, release the sync button and wait for the sync process to complete. This process may take a few moments.
Press the Xbox button: After the sync is complete, press the Xbox button to turn on the controller. It should reconnect with the console and power on successfully.

If the controller still doesn’t respond after performing a reset, try connecting it to the console using a USB cable and repeating the reset process. This method can help establish a stable connection and fix any syncing issues.

Performing a controller reset can often resolve minor glitches or connectivity problems. However, if the issue persists, further troubleshooting steps may be necessary.

Check the USB Cable Connection

If your Xbox One controller won’t turn on, there may be an issue with the USB cable connection. Follow these steps to ensure a proper connection:

Inspect the USB cable: Examine the USB cable for any signs of damage or wear and tear. Check if the cable is bent, frayed, or has any exposed wires. If you notice any issues, try using a different USB cable to connect the controller to the console.
Connect the cable firmly: Ensure that the USB cable is securely plugged into both the Xbox One controller and the USB port on the console. Sometimes, a loose connection can prevent the controller from turning on.
Try a different USB port: If you’re using a USB cable and the controller still isn’t responding, try plugging the cable into a different USB port on the console. This can help rule out any issues with a specific port.
Check the USB port for debris: Use a flashlight to inspect the USB port on the controller and the console for any debris, such as dust or lint. If you spot any, gently blow into the port or use a can of compressed air to clean it.
Restart the console: Sometimes, a simple restart of the console can resolve USB connection issues. Turn off the console, unplug the power cord, wait for a few seconds, then plug it back in and turn it on. Once the console has restarted, try connecting the controller again.

By checking the USB cable connection and ensuring a secure and clean connection, you can eliminate potential issues that may be causing the controller to not turn on. If the problem persists, further troubleshooting steps may be required.

Try a Different USB Cable

If you’re experiencing issues with your Xbox One controller not turning on, it’s worth trying a different USB cable. Here’s what you can do:

Inspect the current USB cable: Take a close look at the USB cable you’re using to connect the controller to the console. Look for any signs of damage, such as frayed wires or bent connectors. If there are any visible issues, it’s recommended to replace the cable.
Obtain a compatible USB cable: Ensure that you have a USB cable that is compatible with the Xbox One controller. It should have a micro USB connector on one end to connect to the controller and a standard USB-A connector on the other end to connect to the console.
Disconnect the current USB cable: Unplug the current USB cable from both the controller and the console.
Connect the new USB cable: Take the new USB cable and plug the micro USB end into the controller. Then, connect the USB-A end to an available USB port on the console.
Check for controller responsiveness: Once the new cable is connected, check if the Xbox One controller turns on and responds to button inputs. If the controller powers on and functions properly, it indicates that there was an issue with the previous USB cable.

Using a different USB cable can help resolve any connectivity issues between the Xbox One controller and the console. However, if the controller still doesn’t turn on, there may be other factors contributing to the problem that require further troubleshooting.

Update the Controller Firmware

If your Xbox One controller is not turning on, updating the controller firmware can potentially fix the issue. Firmware updates often include bug fixes and performance improvements. Here’s how you can update the controller firmware:

Connect the controller to the console: Use a USB cable to connect the controller to the Xbox One console. Ensure that the cable is securely plugged into both the controller and a USB port on the console.
Turn on the console: Power on the Xbox One console and wait for it to fully boot up.
Go to the settings menu: Navigate to the settings menu on the Xbox One dashboard. You can access it by pressing the Xbox button on your controller and selecting the gear-shaped icon.
Select Devices & Connections: Within the settings menu, select the “Devices & Connections” option.
Choose the controller tab: Look for the “Controller” tab within the “Devices & Connections” menu and select it.
Check for firmware update: The Xbox One console will automatically check for any available firmware updates for your controller. If there is an update available, follow the on-screen prompts to initiate the update process.
Wait for the update to complete: The firmware update may take a few minutes to finish. During the update, ensure that the controller remains connected to the console and that the controller battery is not depleted.
Restart the console and controller: Once the firmware update is complete, restart both the console and the controller. After restarting, check if the controller now powers on.

Updating the controller firmware can resolve potential software-related issues that prevent the controller from turning on. If the problem persists, further troubleshooting steps may be necessary.

Check for Physical Damage

If your Xbox One controller is not turning on, it’s important to check for any physical damage that may be causing the issue. Here’s what you should do:

Inspect the controller: Carefully examine the entire controller for any visible signs of physical damage. Look out for cracks, dents, or loose parts. Pay close attention to the area around the power button and the battery compartment.
Check the buttons and triggers: Press each button and trigger to ensure they are functioning properly. If any buttons or triggers feel sticky or unresponsive, it may indicate a physical issue.
Examine the battery compartment: Remove the battery pack and inspect the battery compartment for any signs of corrosion or damage. If you notice any rusted contacts or other abnormalities, it may be affecting the controller’s ability to power on.
Look for water or liquid damage: If the controller has come into contact with water or any other liquid, it could cause internal damage. Check for any signs of moisture, such as water stains or a damp feeling when handling the controller.
Check the cable connectors: If you’re using a wired controller, examine the cable connectors for any bent or damaged pins. A damaged connector may prevent the controller from turning on or establish a stable connection.

If you discover any physical damage, it may be necessary to repair or replace the controller. However, if there are no visible signs of damage and the controller still doesn’t turn on, it’s recommended to continue with further troubleshooting steps.

Remember to handle the controller with care and avoid dropping it or subjecting it to excessive force, as this can lead to physical damage and malfunctions.

Clean the Controller’s Power Button

If your Xbox One controller is not turning on, the power button may be dirty or clogged, preventing it from functioning properly. Cleaning the power button can help resolve this issue. Follow these steps to clean the controller’s power button:

Remove the batteries: Open the battery compartment of the controller and remove the batteries.
Prepare cleaning supplies: Grab a cotton swab and dampen it slightly with isopropyl alcohol or water. Make sure to wring out any excess liquid to avoid damaging the controller.
Swipe the power button: Use the damp cotton swab to gently swipe around the power button. Focus on the edges and corners, as these areas tend to accumulate dirt and debris. Be careful not to apply excessive pressure, which could damage the button or the controller.
Dry the power button: After cleaning, use a dry cotton swab or a soft cloth to dry the power button. Ensure that no moisture remains on or around the button before proceeding.
Reinsert the batteries: Put the batteries back into the battery compartment, ensuring they are properly aligned with the positive and negative terminals.

Once you have cleaned the power button, try turning on the Xbox One controller again. If the power button was obstructed by dirt or debris, this cleaning process should help restore its functionality. However, if the controller still doesn’t turn on, it may be necessary to explore additional troubleshooting steps.

Regular maintenance and cleaning can help prevent power button issues and ensure the longevity of your Xbox One controller. It’s recommended to clean the controller periodically, especially if you notice any responsiveness or power-related problems.

Contact Xbox Support

If you have tried all the previous troubleshooting steps and your Xbox One controller still won’t turn on, it’s time to reach out to Xbox Support for further assistance. They are equipped to provide specific guidance tailored to your situation. Here’s how you can get in touch:

Visit the Xbox Support website: Go to the Xbox Support website (https://support.xbox.com) using a computer or mobile device.
Select the appropriate category: Navigate to the section related to hardware or controller issues. Look for the contact options, which may be a support chat, email form, or phone number.
Engage in a support chat: If a support chat option is available, initiate a chat session. Describe the problem you’re experiencing and provide any relevant details. The support representative will guide you through further troubleshooting steps or help arrange a repair or replacement if necessary.
Fill out an email form: If there is an email contact form, fill it out with your information and a detailed description of the issue. Be sure to include any steps you have already taken to troubleshoot the problem.
Contact Xbox Support by phone: If a phone number is provided, call Xbox Support directly. Explain the problem to the representative, and they will assist you further.

When contacting Xbox Support, it can be helpful to have your Xbox console’s serial number and any warranty information readily available. This will expedite the troubleshooting process and ensure a more efficient resolution to the problem.

Remember, Xbox Support is there to assist you and provide the necessary guidance to address the issue with your Xbox One controller. They have the expertise to diagnose and resolve complex problems that may not be addressed by general troubleshooting steps.