How To Fix An Xbox Series X Or S Controller That Won’t Turn On


Inspect the batteries or battery pack

If your Xbox Series X or S controller won’t turn on, the first step is to inspect the batteries or battery pack. Start by checking if the batteries are properly inserted into the controller. Sometimes, they can become loose or dislodged, preventing the controller from powering on.

Remove the battery cover from the back of the controller and ensure that the batteries are securely placed in their compartments. If you are using a rechargeable battery pack, make sure it is properly connected and fully charged.

Additionally, check the battery contacts for any signs of corrosion or dirt buildup. Over time, debris can accumulate on the contacts, disrupting the flow of power. Use a clean, dry cloth or a cotton swab dipped in rubbing alcohol to gently wipe the contacts and remove any residue. This can help establish a better connection and restore power to the controller.

If you have replaced the batteries or cleaned the battery contacts, but the controller still doesn’t turn on, try resetting it.

Clean the battery contacts

If your Xbox Series X or S controller is not turning on, the battery contacts might be dirty or corroded. Over time, dirt, dust, and even sweat can accumulate on the battery contacts, affecting the electrical connection and preventing the controller from powering up.

To clean the battery contacts, start by removing the batteries from the controller. Then, use a soft, lint-free cloth or a cotton swab slightly dampened with rubbing alcohol to gently wipe the contacts. Be careful not to apply too much pressure or get any liquid inside the controller.

Make sure to thoroughly clean both the contacts on the controller and the contacts on the battery pack or batteries. In some cases, you may need to remove the battery pack or battery compartment cover to access the contacts fully.

If there is stubborn dirt or corrosion on the contacts, you can use a small toothbrush or an old toothbrush with soft bristles to gently scrub the affected areas. Afterward, wipe the contacts with a clean cloth or cotton swab to remove any residue.

Once the battery contacts are clean, reinsert the batteries or battery pack into the controller, ensuring they are properly aligned. Give it a gentle push to ensure a secure connection. Finally, try turning on the controller again to see if the issue has been resolved.

If cleaning the battery contacts doesn’t solve the problem, you may need to consider resetting the controller to troubleshoot further.

Reset the controller

If you are experiencing issues with your Xbox Series X or S controller not turning on, performing a reset can often resolve the problem. Resetting the controller essentially restarts its internal systems, which can help clear any temporary glitches or software issues that may be causing the power failure.

To reset the controller, follow these steps:

  1. Locate the small reset button on the back of the controller. It is a small pinhole button usually situated near the center or next to the battery compartment.
  2. Using a pin or a small pointy object, press and hold the reset button for a few seconds. You may feel a slight click when the button is fully depressed.
  3. Release the reset button and give the controller a moment to reboot. You should see the Xbox button slowly light up, indicating that the reset was successful.
  4. Try turning on the controller again to see if it powers on properly.

If the reset doesn’t solve the issue, it may be necessary to update the controller’s firmware.

Update the controller firmware

If your Xbox Series X or S controller fails to turn on, it could be due to outdated firmware. Microsoft regularly releases firmware updates to improve controller performance, fix bugs, and add new features. Updating the controller’s firmware can often resolve power-related issues.

To update the controller firmware, follow these steps:

  1. Connect your controller to the Xbox console using a USB cable. Ensure the console is turned on and connected to the internet.
  2. Press the Xbox button on the controller to open the guide.
  3. Navigate to the Profile & System tab using the D-pad or thumbstick.
  4. Select Settings and then choose Devices & connections.
  5. Select the controller you want to update from the list of available devices.
  6. Choose the Firmware version option. If an update is available, you will be prompted to install it.
  7. Follow the on-screen prompts to complete the firmware update process.

During the update, it is crucial not to disconnect the controller or power off the console. Doing so may result in incomplete firmware installation.

After the update is finished, disconnect the controller from the USB cable and try turning it on wirelessly. If the firmware update was the cause of the power issue, the controller should now function properly.

If updating the firmware doesn’t resolve the problem, it’s essential to check for loose components or damaged wires.

Check for loose components or damaged wires

If your Xbox Series X or S controller still won’t turn on, it’s time to inspect for any loose components or damaged wires. Over time, regular use and wear can lead to loose connections or frayed wires, which can disrupt the power flow and prevent the controller from functioning properly.

Start by examining the USB or charging port on the controller. Ensure that there are no visible obstructions or debris that could be preventing a secure connection. If you notice any dirt or debris, use compressed air or a soft brush to clean the port gently.

Next, carefully inspect the cable or USB connection you are using to power the controller. Look for any signs of damage, such as frayed wires or bent pins. If you spot any issues, try using a different USB cable or charging cord to see if that resolves the problem.

In some cases, the issue may be with the internal wiring of the controller. If you are comfortable with electronics, you can open the controller using a screwdriver and visually inspect for any loose wires or damaged connections. However, be aware that opening the controller may void any warranties, so proceed with caution.

If you discover any loose wires or damaged components, you may need to consider repairing or replacing the affected parts. Contacting Xbox support or a professional technician can provide guidance on the best course of action for your specific situation.

If there are no obvious loose components or damaged wires, the next step is to replace the batteries or battery pack.

Replace the batteries or battery pack

If your Xbox Series X or S controller is still unresponsive, it’s worth considering that the batteries or battery pack may need to be replaced. Over time, batteries can lose their charge-holding capacity, leading to insufficient power for the controller to turn on.

Start by removing the existing batteries from the controller. If you are using a rechargeable battery pack, disconnect it from the controller. Take note of the type of batteries or battery pack you were using, as you will need to replace them with the same type.

When selecting replacement batteries, it’s recommended to opt for high-quality, long-lasting options from reputable brands. This will help ensure optimal performance and longevity.

Insert the new batteries into the controller or connect the replacement battery pack securely. Ensure that the batteries are properly aligned with the correct polarity (+/- markings) before closing the battery compartment.

Once the new batteries or battery pack is installed, try turning on the controller to see if it powers up successfully. If the controller still fails to turn on, consider trying a different USB cable to power the controller.

In some cases, the issue may persist even after replacing the batteries. This could signify a deeper problem with the controller itself or another hardware-related issue. If this is the case, it’s recommended to test the controller on another device.

Use a different USB cable

If you’re facing difficulties with your Xbox Series X or S controller not turning on, it’s possible that the USB cable you’re using is faulty or incompatible. Trying a different USB cable can help determine if the issue lies with the cable itself.

Start by disconnecting the current USB cable from both the controller and the console. Then, locate another USB cable that is compatible with the controller. It’s advisable to use an official Xbox accessory or a high-quality USB cable for optimal performance.

Once you have the new USB cable, connect one end to the controller and the other end to the console. Ensure the connections are secure and free from obstructions.

Next, attempt to turn on the controller using the new USB cable. If the controller powers up successfully, it indicates that the previous USB cable was the culprit. Dispose of the faulty cable and continue using the new one.

If using a different USB cable doesn’t resolve the issue, it’s essential to test the controller on another device to isolate the problem further.

Note: If the controller does work with the new USB cable, it’s possible that the USB port on the console itself is faulty. In such cases, contacting Xbox support for further assistance may be necessary.

Now, let’s move on to the next troubleshooting step: testing the controller on another device.

Test the controller on another device

If your Xbox Series X or S controller is still not turning on, it’s important to determine whether the issue lies with the controller itself or with the console. Testing the controller on another device can help differentiate between the two possibilities.

Begin by selecting another compatible device that supports Xbox controllers. This can be another Xbox console, a PC, or even a mobile device if applicable. Make sure the device has the necessary ports to connect the controller.

Connect the controller to the chosen device using a USB cable or wireless connection, depending on the device’s capabilities. Ensure the connection is secure and established correctly.

Once the controller is connected, attempt to power it on using the appropriate buttons or controls. If the controller turns on and functions properly on the other device, it suggests that the problem may lie with the original console rather than the controller itself.

In this scenario, you can focus troubleshooting efforts on the console, such as checking for software updates, examining the console’s USB ports, or contacting Xbox support for further assistance.

On the other hand, if the controller still does not turn on or exhibits the same issues on the alternative device, it indicates a potential problem with the controller. In such cases, troubleshooting options may include contacting Xbox support for guidance, exploring repair or replacement options, or considering professional assistance.

Remember, testing the controller on another device provides crucial insights into the source of the problem, enabling appropriate measures to be taken to resolve the issue.

If all else fails, reaching out to Xbox support for further assistance is recommended.

Contact Xbox support for further assistance

If you have tried all the troubleshooting steps mentioned above and your Xbox Series X or S controller still refuses to turn on, it’s time to seek further assistance from Xbox support. They have the expertise and resources to help you resolve the issue.

Before reaching out to Xbox support, make sure you have gathered all relevant information, such as the model and serial number of your controller, any error messages you may have encountered, and a detailed description of the problem and the steps you have already taken to troubleshoot.

There are several ways to contact Xbox support:

  1. Visit the Xbox support website: You can find a wealth of information, troubleshooting guides, and FAQs on the official Xbox support website. Browse through the available resources to see if you can find a solution to your issue.
  2. Use live chat support: Xbox offers live chat support where you can communicate with a support representative in real-time. This can be an efficient way to get assistance, ask questions, and receive guidance on resolving the problem with your controller.
  3. Call Xbox support: If you prefer direct communication, you can contact Xbox support via phone. Note that wait times may vary, so be prepared to wait for a support agent to assist you.
  4. Utilize social media: Xbox support teams are often active on social media platforms like Twitter. You can reach out to them by sending a message or mentioning them in a tweet, and they may provide assistance or direct you to the appropriate resources.

When contacting Xbox support, be patient and provide as much detail as possible about the issue you are facing. This will help the support team understand your problem and provide tailored guidance to resolve it.

Remember, Xbox support is dedicated to ensuring a positive gaming experience for its users, and they will do their best to assist you in getting your controller up and running.

If all else fails, considering a repair or replacement option for the controller may be necessary.