How to Fix Amazon Prime Subtitles That Aren't Working

Check your internet connection

When experiencing issues with subtitles on Amazon Prime, the first step you should take is to check your internet connection. A poor or unstable internet connection can lead to buffering issues and may affect the delivery of subtitles. Here are a few steps to follow:

Connect to a stable Wi-Fi network: Ensure that you are connected to a reliable Wi-Fi network with a strong signal. If you are using a mobile data connection, make sure you have a stable and fast connection.
Restart your router: Sometimes, a simple router restart can resolve connection issues. Unplug the power cable from your router, wait for a few seconds, and then plug it back in. Allow the router to restart and reconnect to your devices.
Check other devices: If you are using Amazon Prime on multiple devices, such as a smart TV, smartphone, or tablet, check if subtitles are working on these other devices. This can help determine if the issue is specific to one device or if it is a network-wide problem.
Test your internet speed: Use an online speed test tool to check your internet connection’s speed. A slow connection might affect the quality of the streaming and delay the display of subtitles. Contact your internet service provider if you notice consistently slow speeds.

By following these steps, you can troubleshoot any internet-related issues that may be causing problems with subtitles on Amazon Prime. However, if the issue persists even after confirming your internet connection is working correctly, proceed to the next troubleshooting steps.

Update the Amazon Prime app

If you are experiencing subtitle issues on Amazon Prime, it is essential to make sure that you are using the latest version of the app. Outdated versions of the app can sometimes have compatibility issues and may not support certain features, including subtitles. Here’s how you can update the Amazon Prime app:

Open your device’s app store: Depending on the device you are using, open the Google Play Store for Android devices or the App Store for iOS devices.
Search for Amazon Prime: In the app store’s search bar, type “Amazon Prime” and select the official Amazon Prime Video app from the search results.
Check for updates: If there is an update available for the app, you will see an “Update” button next to it. Tap on the button to initiate the update process.
Wait for the update to complete: The app store will download and install the latest version of Amazon Prime on your device. Make sure you have a stable internet connection to ensure a smooth update process.
Open Amazon Prime: Once the update is complete, open the Amazon Prime app and check if the subtitles are now working as expected.

Updating the Amazon Prime app can fix any bugs or compatibility issues that might be causing problems with subtitles. It is also recommended to enable automatic updates for the app to ensure that you always have the latest version installed on your device. If updating the app doesn’t resolve the subtitle issue, continue to the next troubleshooting step.

Clear the cache and data of the Amazon Prime app

If you are still facing subtitle issues on the Amazon Prime app, clearing the cache and data of the app can help resolve any underlying issues that might be causing the problem. Here’s how you can clear the cache and data on both Android and iOS devices:

Android devices:

Go to the Settings menu on your Android device.
Scroll down and select “Apps” or “Applications” (the name may vary depending on your device).
Find and tap on the Amazon Prime app from the list of installed apps.
Select “Storage” or “Storage & cache.”
Tap on “Clear cache” to clear the temporary files stored by the app.
If clearing the cache doesn’t resolve the issue, tap on “Clear data” to remove all app-related data, including your login information and settings. Note that clearing data will reset the app to its default state.

iOS devices:

Go to the Settings menu on your iPhone or iPad.
Scroll down and tap on “General.”
Select “iPhone Storage” or “iPad Storage.”
Find and tap on the Amazon Prime app from the list of installed apps.
Tap on “Offload App” to remove the app without deleting its data, or select “Delete App” to remove the app along with its data.
Once the app is removed, go to the App Store and reinstall Amazon Prime.

Clearing the cache and data frees up storage space and resolves any potential conflicts that may be affecting the playback of subtitles. It essentially gives the app a fresh start. After performing this step, launch the Amazon Prime app and check if subtitles are now functioning correctly.

Check if subtitles are enabled in the Amazon Prime settings

If subtitles are not working on Amazon Prime, it is crucial to ensure that subtitles are enabled in the app’s settings. Here’s how you can check and adjust the subtitle settings:

Open the Amazon Prime app on your device.
Start playing a video that you want to watch with subtitles.
While the video is playing, tap on the screen to reveal the playback controls.
Look for the “Subtitle” or “CC” icon among the playback controls. This icon usually looks like a speech bubble or contains the letters “CC.”
Tap on the “Subtitle” or “CC” icon to access the subtitles menu.
Ensure that subtitles are enabled by selecting the desired subtitle language or choosing “On” if there are multiple options available.
If subtitles are already enabled, try disabling and re-enabling them. This action can help refresh the subtitle settings.

By checking and enabling subtitles in the Amazon Prime settings, you can ensure that the app is set to display subtitles during playback. If subtitles were already enabled or enabling them doesn’t fix the issue, proceed to the next troubleshooting step.

Adjust the subtitle settings within the video player

If you’re facing subtitle issues on Amazon Prime, the problem might lie with the subtitle settings within the video player itself. Follow these steps to adjust the subtitle settings:

Open the Amazon Prime app and start playing a video that you want to watch with subtitles.
While the video is playing, tap on the screen to bring up the playback controls.
Look for the “Settings” or “Gear” icon among the playback controls. This icon is usually located in the top-right or bottom-right corner of the screen.
Tap on the “Settings” or “Gear” icon to access the video player settings.
Look for the “Subtitles” or “CC” option in the settings menu.
Adjust the subtitle settings according to your preferences. You may have options to change the subtitle language, font size, font color, or background color.
Save the changes and exit the settings menu.

By adjusting the subtitle settings within the video player, you can customize the appearance and behavior of subtitles to suit your needs. Make sure to verify if the changes reflect on the video you’re watching. If adjusting the settings doesn’t resolve the issue, proceed to the next troubleshooting step.

Ensure the subtitles are available for the selected video

In some cases, subtitles may not be available for certain videos on Amazon Prime. This could be due to factors such as regional restrictions or the content provider not offering subtitles for that specific title. To ensure that subtitles are available for the selected video, follow these steps:

Open the Amazon Prime app and search for the video you want to watch with subtitles.
Click on the desired video and check if subtitles are available by looking for the “Subtitle” or “CC” icon in the video details.
If the subtitle icon is present, click on it to select the desired subtitle language or enable subtitles if multiple options are available.
If the subtitle icon is not available, it means that subtitles are not offered for that particular video. You may need to choose a different video that has subtitles available.
Alternatively, you can also look for other versions of the same video within Amazon Prime, as different versions may provide subtitles even if the original version does not.

It is important to ensure that the selected video has subtitles available before troubleshooting further. If the video you want to watch does not offer subtitles, consider choosing another video or reaching out to Amazon Prime customer support to inquire about the availability of subtitles for that specific title.

Contact Amazon Prime customer support for further assistance

If you have followed the previous troubleshooting steps and are still experiencing issues with subtitles on Amazon Prime, it may be time to seek assistance from their customer support team. Here’s how you can contact Amazon Prime customer support:

Open the Amazon Prime app or visit the Amazon Prime website.
Navigate to the customer support or help section.
Look for the option to contact support via phone, email, or live chat.
Choose your preferred method of contact and provide details about the subtitle issue you are encountering.
Be sure to include relevant information such as the device you are using, the specific video title experiencing the subtitle problem, and any error messages you might have encountered.
Wait for a response from the customer support team. They will guide you on further troubleshooting steps or provide a resolution to the issue you are experiencing.

Contacting Amazon Prime customer support allows you to get personalized assistance for your specific subtitle problem. Their support team is trained to handle such issues and can provide further guidance based on your situation. Be patient and cooperative throughout the process, as it may take some time to resolve the issue.

Remember, reaching out to customer support should be your last resort if none of the previous troubleshooting steps have resolved the subtitle problem on Amazon Prime.