Troubleshooting Screen Turn-Off During Calls on Realme: A Guide

Check for Proximity Sensor Issues

The proximity sensor on your Realme device plays a crucial role in ensuring that the screen turns off during calls when the phone is held against your ear. If you're experiencing issues with the screen not turning off during calls, it's essential to troubleshoot the proximity sensor to identify and resolve any underlying issues. Here's how you can check for proximity sensor issues on your Realme device:

Inspect the Proximity Sensor Area: Begin by examining the proximity sensor area on your device. Ensure that it is not obstructed by any dust, dirt, or screen protectors. Sometimes, these obstructions can interfere with the sensor's functionality, causing the screen to remain active during calls.
Test the Proximity Sensor: Realme devices typically come with built-in diagnostic tools that allow you to test the functionality of the proximity sensor. To access this feature, navigate to the device's settings and look for the "Proximity Sensor" or "Sensor Calibration" option. Follow the on-screen instructions to run the diagnostic test and determine if the proximity sensor is working as intended.
Check for Physical Damage: Inspect the proximity sensor for any signs of physical damage, such as cracks or scratches. Physical damage can impair the sensor's ability to accurately detect when the phone is held close to the ear, leading to issues with the screen staying on during calls.
Restart the Device: Sometimes, a simple restart can help recalibrate the proximity sensor and resolve temporary glitches. Power off your Realme device, wait for a few seconds, and then power it back on to see if the issue persists.
Update the Device Software: Ensure that your Realme device is running the latest software version. Manufacturers often release software updates that include bug fixes and improvements to the proximity sensor's performance. Updating your device to the latest software version can potentially address any underlying issues affecting the proximity sensor.

By thoroughly checking for proximity sensor issues and following the steps outlined above, you can effectively troubleshoot and resolve issues related to the screen not turning off during calls on your Realme device. If the problem persists despite these efforts, consider reaching out to Realme's customer support for further assistance.

Update the Realme Device Software

Updating the software on your Realme device is a crucial step in troubleshooting issues related to the screen not turning off during calls. Software updates often include bug fixes, performance enhancements, and optimizations that can directly impact the functionality of the proximity sensor and its interaction with the device's call management system. Here's a detailed look at the process of updating the Realme device software and why it's essential for resolving screen-related issues during calls.

Importance of Software Updates

Software updates are designed to address various aspects of a device's functionality, including the performance of hardware components such as the proximity sensor. Realme regularly releases software updates to improve the overall user experience, fix software-related issues, and enhance the device's compatibility with various applications and services. By keeping your device's software up to date, you ensure that it remains equipped with the latest enhancements and bug fixes, potentially resolving issues that may be causing the screen to remain active during calls.

How to Update the Realme Device Software

To check for and install software updates on your Realme device, follow these steps:

Navigate to Settings: Access the device's settings menu and scroll down to find the "Software Update" or "System Update" option.
Check for Updates: Tap on the "Software Update" option to initiate a manual check for available updates. The device will connect to Realme's servers to determine if a new software version is available for download and installation.
Download and Install: If an update is available, follow the on-screen prompts to download and install the latest software version. Ensure that your device is connected to a stable Wi-Fi network and has sufficient battery charge to complete the update process.
Restart the Device: Once the update is installed, the device may prompt you to restart it to apply the changes. It's important to restart the device as instructed to ensure that the new software version is fully activated.

Benefits of Updating the Software

Updating the Realme device software can yield several benefits, including:

Proximity Sensor Optimization: Software updates often include optimizations for hardware components, such as the proximity sensor, to improve their performance and responsiveness. By updating the software, you may experience enhanced functionality of the proximity sensor during calls.
Bug Fixes and Stability Improvements: Software updates typically address known bugs and stability issues, which can indirectly impact the behavior of the device during calls. Resolving underlying software-related issues can contribute to a smoother and more reliable call management experience.
Enhanced Compatibility: Updated software ensures that your Realme device remains compatible with the latest applications and services, potentially addressing compatibility issues that could affect call-related functionality.

By regularly updating the software on your Realme device, you not only ensure that it remains equipped with the latest features and enhancements but also mitigate potential issues that could lead to the screen not turning off during calls.

Remember, staying proactive about software updates is essential for maintaining the optimal performance and functionality of your Realme device, including its call management capabilities.

Disable Pocket Mode

Pocket Mode is a feature designed to prevent accidental touches and interactions with the device when it is placed in a pocket or a bag. While this functionality can be beneficial in certain scenarios, it may also interfere with the proper functioning of the proximity sensor during calls, leading to issues such as the screen not turning off when the phone is held against the ear. Disabling Pocket Mode on your Realme device can potentially resolve such issues and improve the overall call management experience.

Here's a step-by-step guide on how to disable Pocket Mode:

Access the Settings Menu: Begin by unlocking your Realme device and navigating to the Settings menu. The Settings app is typically represented by a gear icon and can be found on the home screen or in the app drawer.
Locate and Select the 'Pocket Mode' Option: Once in the Settings menu, scroll or search for the 'Pocket Mode' option. Depending on the Realme device model and the software version, this option may be located within the 'Security' or 'Convenience Tools' section.
Disable Pocket Mode: Upon locating the 'Pocket Mode' option, tap on it to access the settings related to this feature. You should see a toggle or checkbox that allows you to enable or disable Pocket Mode. Simply switch off the toggle or uncheck the box to disable Pocket Mode on your device.
Confirm the Changes: After disabling Pocket Mode, it's a good practice to make a test call to ensure that the screen turns off when the phone is held against your ear. If the issue persists, consider restarting your device to allow the changes to take effect.

Disabling Pocket Mode can effectively eliminate any potential conflicts with the proximity sensor and allow for seamless screen behavior during calls. By taking this simple step, you can optimize the call management functionality on your Realme device and prevent the screen from remaining active when it should turn off during calls.

Remember, if you encounter any difficulties or if the issue persists after disabling Pocket Mode, it's advisable to explore additional troubleshooting steps or seek assistance from Realme's customer support team.

Clear Cache and Data for Phone App

Clearing the cache and data for the Phone app on your Realme device can be a practical troubleshooting step to address issues related to the screen not turning off during calls. The Phone app, responsible for managing call-related functions, may accumulate temporary data and cache over time, potentially leading to unexpected behavior, including the failure of the screen to turn off when the phone is held against the ear. By clearing the cache and data for the Phone app, you can effectively reset its temporary files and settings, potentially resolving any underlying issues affecting call management. Here's a detailed guide on how to clear the cache and data for the Phone app on your Realme device:

Access the App Settings: Begin by unlocking your Realme device and navigating to the Settings menu. Once in the Settings menu, locate and select the "Apps" or "App Management" option. This will display a list of all installed applications on your device.
Find and Select the Phone App: Scroll through the list of apps or use the search function to locate the "Phone" app. Once you find the Phone app, tap on it to access its detailed settings and options.
Clear the Cache: Within the Phone app settings, you should see an option to clear the app's cache. Tap on the "Clear Cache" button to initiate the process. This action will remove temporary data stored by the app, which can sometimes contribute to unexpected behavior during calls.
Clear the Data: In addition to clearing the cache, you may also have the option to clear the app's data. This action resets the app to its initial state, removing all personalized settings and preferences. However, it's important to note that clearing the app's data will also erase call logs, contacts, and other personalized information associated with the Phone app. If you choose to proceed with clearing the app's data, ensure that you have backed up any important call-related data beforehand.
Restart the Device: After clearing the cache and data for the Phone app, it's advisable to restart your Realme device. A restart can help ensure that the changes take effect and that the Phone app operates with refreshed settings and temporary files.

By following these steps to clear the cache and data for the Phone app on your Realme device, you can effectively reset the app's configuration and potentially resolve issues related to the screen not turning off during calls. It's important to note that clearing the app's data will reset personalized settings, so exercise caution and consider backing up any essential call-related data before proceeding. If the issue persists after clearing the cache and data, consider exploring additional troubleshooting steps or seeking assistance from Realme's customer support team.

Reset App Preferences

Resetting app preferences on your Realme device can serve as a comprehensive troubleshooting step to address various issues, including the persistent problem of the screen not turning off during calls. When app preferences are reset, it clears any default settings that may have been altered or corrupted, potentially impacting the behavior of the Phone app and its interaction with the proximity sensor. Here's a detailed guide on how to reset app preferences on your Realme device and the potential benefits of this action.

How to Reset App Preferences

Access the Settings Menu: Begin by unlocking your Realme device and navigating to the Settings menu. Once in the Settings menu, scroll down or search for the "Apps" or "App Management" option. This will display a list of all installed applications on your device.
Reset App Preferences: Within the "Apps" or "App Management" settings, look for the option to reset app preferences. Depending on the Realme device model and the software version, this option may be located within the "Advanced" or "Additional Settings" section. Once you locate the "Reset App Preferences" option, tap on it to initiate the process.
Confirm the Reset: When prompted to confirm the action, select "Reset" to proceed. Keep in mind that resetting app preferences will revert all app settings to their default state, including permissions, notifications, and background restrictions.
Restart the Device: After resetting the app preferences, it's advisable to restart your Realme device. A restart can help ensure that the changes take effect across all applications and system functions.

Benefits of Resetting App Preferences

Restoration of Default Settings: By resetting app preferences, any altered or corrupted default settings for the Phone app and other relevant system components are restored to their original configurations. This can help eliminate potential conflicts that may be contributing to the screen not turning off during calls.
Reestablishment of Permissions: App preferences encompass various permissions granted to applications. Resetting app preferences can reestablish these permissions, ensuring that the Phone app has the necessary access to device functions, including the proximity sensor, to function correctly during calls.
Resolution of System-Related Issues: In some cases, system-related issues or conflicts with app settings can impact the performance of the Phone app and its interaction with the device's hardware components. Resetting app preferences can help address such issues and promote smoother functionality during calls.

By following these steps to reset app preferences on your Realme device, you can effectively restore default settings and permissions, potentially resolving issues related to the screen not turning off during calls. It's important to note that resetting app preferences may impact other app settings, so it's advisable to review individual app configurations after the reset. If the issue persists, consider exploring additional troubleshooting steps or seeking assistance from Realme's customer support team.

Perform a Factory Reset

Performing a factory reset on your Realme device is a comprehensive troubleshooting measure that can effectively address persistent issues, including the screen not turning off during calls. A factory reset restores the device to its original state, erasing all user data, settings, and installed applications. While this action should be approached with caution due to its irreversible nature, it can serve as a last resort when other troubleshooting methods have proven ineffective.

Here's a detailed guide on how to perform a factory reset on your Realme device:

Backup Important Data: Before initiating a factory reset, it's crucial to back up any essential data such as contacts, photos, videos, and documents. You can use cloud storage services, external storage devices, or Realme's built-in backup features to safeguard your valuable information.
Access the Settings Menu: Unlock your Realme device and navigate to the Settings menu. Look for the "System" or "Additional Settings" option, where you will find the "Backup & Reset" or "System & Updates" section.
Initiate the Factory Reset: Within the "Backup & Reset" or "System & Updates" section, locate the "Factory Reset" or "Erase All Data" option. Tap on this option to initiate the factory reset process.
Confirm the Reset: When prompted to confirm the action, carefully review the implications of a factory reset. Understand that all data, including installed applications and settings, will be permanently erased. If you are certain about proceeding, select "Reset Device" or "Erase Everything" to initiate the factory reset.
Allow the Device to Reset: Once the factory reset process begins, your Realme device will proceed to erase all data and restore itself to its original state. This process may take some time, and it's essential to ensure that the device has sufficient battery charge or is connected to a power source during the reset.
Set Up the Device Anew: After the factory reset is complete, your Realme device will boot up as if it were brand new. You will be prompted to go through the initial setup process, including language selection, Wi-Fi connection, and account sign-in.

Performing a factory reset can effectively eliminate persistent software-related issues that may be impacting the functionality of the Phone app and the proximity sensor during calls. However, it's important to exercise caution and consider this step only after exhausting other troubleshooting methods. If the issue persists even after a factory reset, it's advisable to seek assistance from Realme's customer support team for further guidance and support.