How To Reset Your Fitbit Surge

Common Scenarios where you need to reset your Fitbit Surge

If you own a Fitbit Surge, there may come a time when you need to reset your device. Resetting your Fitbit Surge can help resolve various issues, such as frozen screens, syncing problems, or software glitches. Here are some common scenarios where resetting your Fitbit Surge may be necessary:

Battery Drain: If you notice that your Fitbit Surge’s battery is draining faster than usual, a reset can sometimes help improve battery life by clearing any background processes that may be causing the issue.
Syncing Problems: When your Fitbit Surge is not syncing with your phone or tablet, resetting the device can often resolve the connectivity issues and allow for a fresh connection.
Software Errors: If you’re experiencing frequent app crashes, unresponsive buttons, or other software-related issues, a reset can help clear any temporary glitches in the system.
Data Inconsistencies: In some cases, you may notice that your Fitbit Surge is not accurately tracking your activity or displaying incorrect data. Resetting the device can help recalibrate the sensors and restore accurate tracking.
Device Freezing: When your Fitbit Surge becomes unresponsive and the screen is frozen, performing a reset can often resolve the issue and restore the device’s functionality.
Device Handover or Sale: If you’re planning to sell or give away your Fitbit Surge, resetting the device ensures that your personal information and data are removed, protecting your privacy.

Now that you know some common scenarios where resetting your Fitbit Surge is necessary, let’s explore the different methods to reset your device based on the specific issue you’re facing.

How to Factory Reset Your Fitbit Surge through the Settings

If you’re experiencing issues with your Fitbit Surge, performing a factory reset through the settings can help resolve many software-related problems. Here’s how you can do it:

Start by navigating to the Settings menu on your Fitbit Surge. To access the menu, swipe left on the home screen until you see “Settings.”
Tap on “Settings” to enter the settings menu.
In the settings menu, scroll down and find the “About” option.
Select “About” and then look for the “Factory Reset” option.
Once you locate the “Factory Reset” option, tap on it.
A confirmation message will appear on the screen, informing you that all data will be erased. Confirm the reset by selecting “Yes” or “Confirm.”
Your Fitbit Surge will now begin the factory reset process. Wait for a few moments until the reset is complete.
Once the reset is finished, your Fitbit Surge will restart and display the setup screen.
Follow the on-screen instructions to set up your Fitbit Surge again and sync it with your device.

Remember, performing a factory reset will erase all data from your Fitbit Surge, including tracked activity, alarms, and settings. Therefore, make sure to sync your Fitbit with the Fitbit app to back up your data before proceeding with the reset. Additionally, factory resetting your Fitbit Surge will not delete your account, so you can easily log in and sync your device again after the reset.

Now that you know how to factory reset your Fitbit Surge through the settings, let’s explore what to do if you can’t access the settings on your device.

What to Do If You Can’t Access the Settings on Your Fitbit Surge

In some cases, you may find yourself unable to access the settings menu on your Fitbit Surge. This can happen if the device is frozen or unresponsive. If you can’t access the settings, don’t worry! Here are a few alternative methods to reset your Fitbit Surge:

Button Combination: One option is to perform a reset using a button combination. Start by plugging your Fitbit Surge into the charging cable. Press and hold the buttons on the left and bottom right of the display simultaneously for about 10-15 seconds. Release the buttons when you see the Fitbit logo, indicating that the reset process has begun.
Charging Reset: Another method to try is a charging reset. Plug your Fitbit Surge into the charging cable and make sure it’s properly connected. While it’s charging, press and hold the side button for about 10-15 seconds. Release the button and check if your Fitbit Surge restarts.
Hard Reset: If both the button combination and charging reset options don’t work, you can try a hard reset. Plug your Fitbit Surge into the charging cable and connect it to a power source. Then, insert a small pin or paperclip into the tiny hole located on the back of the device. Press and hold the pin into the hole for about 5-7 seconds. Release the pin and wait for your Fitbit Surge to restart.

If these alternative methods fail to reset your Fitbit Surge, it’s recommended to contact Fitbit customer support for further assistance. They can provide additional troubleshooting steps or guide you through the reset process.

Remember, a reset will erase all data from your Fitbit Surge, so be sure to sync your device with the Fitbit app to back up any important data before attempting a reset.

Now that you know what to do if you can’t access the settings on your Fitbit Surge, let’s explore how to reset a frozen device.

How to Reset a Frozen Fitbit Surge

If your Fitbit Surge becomes unresponsive or frozen and none of the regular troubleshooting methods work, you may need to perform a reset to bring it back to normal. Here’s how you can reset a frozen Fitbit Surge:

Force Restart: Start by plugging your Fitbit Surge into the charging cable.
Press and hold the buttons on the left and bottom right of the display simultaneously for about 10-15 seconds.
Release the buttons when you see the Fitbit logo on the screen, indicating that the device is restarting.

Once your Fitbit Surge restarts, it should no longer be frozen and should resume normal functionality. If the device remains frozen after the reset, try performing the reset process again or proceed to the next troubleshooting step.

If resetting your frozen Fitbit Surge doesn’t resolve the issue, it’s advisable to contact Fitbit customer support for further assistance. They can provide additional troubleshooting guidance or suggest potential solutions to resolve the problem.

Now that you know how to reset a frozen Fitbit Surge, let’s move on to resetting the device when it’s not syncing with your phone or tablet.

Resetting Your Fitbit Surge When It’s Not Syncing with Your Phone or Tablet

If you’re facing issues with syncing your Fitbit Surge to your phone or tablet, performing a reset can often resolve the problem. Here’s what you can do:

Start by turning off the Bluetooth on your phone or tablet and then turning it back on. This can sometimes re-establish the connection between your device and the Fitbit Surge.
If turning off and on the Bluetooth doesn’t work, try restarting your phone or tablet. Sometimes a simple reboot can fix syncing issues.
If the syncing problem persists, it may be necessary to reset your Fitbit Surge. Follow the steps mentioned earlier to perform a factory reset through the settings or use the alternative methods if you can’t access the settings.
After resetting your Fitbit Surge, carefully set it up again according to the device’s instructions. During the setup process, make sure to grant all necessary permissions to enable syncing with your phone or tablet.
Once the setup is complete, open the Fitbit app on your phone or tablet and attempt to sync your Fitbit Surge again. It should now establish a fresh connection and start syncing properly.

If you’re still experiencing issues with syncing after resetting your Fitbit Surge, make sure that the Fitbit app and your phone or tablet’s operating system are up to date. Updating to the latest software versions can often resolve compatibility issues and improve syncing performance.

If the problem persists, reach out to Fitbit customer support or consult the Fitbit community forums for further assistance. They may have additional troubleshooting steps or recommendations specific to your device and software version.

Now that you know how to reset your Fitbit Surge when it’s not syncing with your phone or tablet, let’s move on to some troubleshooting tips after resetting your device.

Troubleshooting Tips After Resetting Your Fitbit Surge

After performing a reset on your Fitbit Surge, you may encounter some common issues or questions. Here are some troubleshooting tips to help you navigate through any potential challenges:

Syncing Delay: Sometimes, after a reset, it may take a little time for your Fitbit Surge to establish a stable connection and start syncing with your phone or tablet again. Be patient and give it a few minutes to establish the connection.
Data Re-sync: Since a reset erases all data from your Fitbit Surge, it may take a while for all your previous activity data and settings to fully re-sync with your device. Allow some time for the data to populate and sync properly.
App and Firmware Updates: Ensure that your Fitbit app and Fitbit Surge firmware are up to date. Frequently updating the app and firmware can help resolve any bugs or performance issues that may arise after a reset.
Reconfigure Preferences: Check your Fitbit app settings to make sure your preferences for notifications, alarms, and other features are set up as desired. After a reset, these preferences may revert to default settings.
Double Check Sync Settings: Verify that your Fitbit Surge’s sync settings are correctly configured in the Fitbit app. Sometimes, a reset can affect these settings, so double-check to ensure that syncing is enabled and set up correctly.
Battery Drain: If you notice that your Fitbit Surge’s battery continues to drain quickly after a reset, try performing a soft reset by restarting the device. This can sometimes help optimize battery performance.

If you encounter any persistent issues, error messages, or unexpected behavior after resetting your Fitbit Surge, don’t hesitate to reach out to Fitbit customer support for further assistance. They can provide personalized troubleshooting guidance based on your specific situation.

By following these troubleshooting tips, you can quickly resolve any post-reset issues and ensure that your Fitbit Surge is back to working optimally.