How To Fix It When An IPad Won’t Turn Off


Force Restart the iPad

If your iPad refuses to turn off, a force restart might be the solution to resolve the issue. This method can help when the device becomes unresponsive or the screen freezes. Follow these steps to force restart your iPad:

  1. For iPad models with a home button: Press and hold both the home button and the power button simultaneously. Continue holding them down until you see the Apple logo appear on the screen, indicating that the iPad is restarting.
  2. For iPad models without a home button: Press and quickly release the volume up button, then do the same with the volume down button. Next, press and hold the power button until the Apple logo appears.

Performing a force restart can help resolve temporary glitches and restore your iPad’s functionality. It’s essential to note that a force restart does not affect your data or settings in most cases. However, it’s always a good idea to create a backup of your device to avoid any potential data loss.

If the force restart successfully turns off your iPad, you can then proceed to turn it back on by pressing and holding the power button until the Apple logo appears. In some instances, you may need to repeat the force restart process more than once to resolve the issue.

Now that you’ve learned how to force restart your iPad, let’s explore other troubleshooting steps in case this method doesn’t resolve the problem.

Check the Battery Level

If your iPad won’t turn off, it’s important to check the battery level to ensure it’s not the underlying issue. Sometimes, when the battery is critically low or drained, the device may refuse to shut down. Follow these steps to check the battery level:

  1. Connect your iPad to a power source using the original charging cable and power adapter.
  2. Observe if any charging indicator appears on the screen. It may take a few minutes for the charging symbol to appear if the battery is completely drained.
  3. If the battery level is low, you will see a low-battery icon indicating that the device needs to charge before it can power off properly.

Leave your iPad connected to the power source for a sufficient amount of time to charge the battery. Once the battery has reached a reasonable level, try pressing and holding the power button to turn off the device. If your iPad turns off successfully, you can then unplug it from the power source.

If the battery level was not the issue or if the iPad still doesn’t turn off after charging, continue troubleshooting with the following methods.

Remember, keeping your iPad charged and maintaining a healthy battery level is essential for optimal device performance.

Try Charging the iPad

If your iPad is not responding to attempts to turn it off, it’s worth trying to charge the device to see if that resolves the issue. Follow these steps to charge your iPad:

  1. Ensure that you are using the original charging cable and power adapter that came with your iPad. Using a different charger or cable may not deliver the proper power, leading to charging issues.
  2. Connect the charging cable to the iPad and plug the other end into a functioning power outlet.
  3. Check if the charging symbol appears on the screen. It might take a few minutes for the iPad to indicate that it is charging.
  4. Leave your iPad connected to the power source for a significant amount of time, allowing it to charge completely.

After your iPad has charged, try pressing and holding the power button to turn it off. If it powers off successfully, you can disconnect it from the power source. However, if the iPad still refuses to turn off, proceed with the next troubleshooting steps.

Regularly charging your iPad and ensuring it has sufficient battery power can help prevent various power-related issues, including the device not powering off properly.

Reset the iPad’s Settings

If your iPad continues to have issues turning off, resetting the device’s settings can help resolve any software-related problems. Keep in mind that resetting the settings will not erase your data; however, it will reset preferences such as Wi-Fi networks, display settings, and privacy settings. Follow these steps to reset your iPad’s settings:

  1. Open the “Settings” app on your iPad.
  2. Scroll down and tap on “General.”
  3. Scroll down again and select “Reset.”
  4. Tap on “Reset All Settings.”
  5. You may be prompted to enter your passcode or Apple ID password for security reasons.
  6. Confirm the action by tapping on “Reset All Settings” again.

Once the reset process is complete, your iPad will restart. You will need to reconfigure your preferences and settings, such as Wi-Fi connections and personalized preferences. However, your data, apps, and files will remain intact.

Try turning off your iPad again after the reset process has finished. If the issue persists, we will explore additional troubleshooting methods.

Resetting your iPad’s settings can help resolve software glitches that might be causing the device to stay powered on.

Update the iPad’s Software

If your iPad won’t turn off, it could be due to outdated software. Updating your iPad’s software can address potential bugs and glitches that may be preventing it from powering off correctly. Follow these steps to update your iPad’s software:

  1. Connect your iPad to a stable Wi-Fi network.
  2. Open the “Settings” app on your iPad.
  3. Scroll down and tap on “General.”
  4. Select “Software Update.”
  5. If an update is available, tap on “Download and Install.”
  6. Follow the on-screen instructions to complete the update process.

It’s important to ensure that your iPad has a sufficient battery level or is connected to a power source before starting the software update. This will prevent any disruptions during the updating process.

After the software update is complete, try turning off your iPad by pressing and holding the power button. If the device powers off successfully, you have resolved the issue. However, if your iPad still refuses to turn off, continue troubleshooting with the next step.

Keeping your iPad’s software up to date is crucial for optimal performance, as software updates often include bug fixes and improvements that can address various issues.

Restore the iPad with iTunes

If all previous troubleshooting methods haven’t resolved the issue of your iPad not turning off, you may need to restore your device using iTunes. Restoring your iPad erases all data and settings, so it’s crucial to create a backup before proceeding. Follow these steps to restore your iPad with iTunes:

  1. Connect your iPad to a computer with the latest version of iTunes installed.
  2. Launch iTunes and select your iPad when it appears in the iTunes window.
  3. In the Summary tab, click on “Restore iPad.”
  4. Follow the on-screen prompts to initiate the restoration process.
  5. Agree to the terms and conditions when prompted.
  6. Keep your iPad connected to the computer until the restoration is complete. The process may take some time.

After the restoration finishes, set up your iPad as new or restore from a backup if you created one earlier. Attempt to power off your iPad by pressing and holding the power button. If your device turns off successfully, the problem should be resolved.

If restoring your iPad using iTunes doesn’t resolve the issue, it’s recommended to contact Apple Support or visit an authorized service provider for further assistance.

Restoring your iPad can often resolve persistent software issues, but it is important to remember that it will erase all data on your device. Therefore, it’s crucial to have a backup beforehand.

Contact Apple Support

If none of the previous troubleshooting steps have been successful in resolving the issue of your iPad not turning off, it’s time to reach out to Apple Support for assistance. Apple’s support team is knowledgeable and can provide further guidance based on the specific problem you’re experiencing. Here’s how you can contact Apple Support:

  1. Visit the Apple Support website ( on a computer or another device.
  2. Click on the “Contact Support” link.
  3. Select your iPad model and the specific issue you’re encountering.
  4. Choose between options like talking to an Apple Support representative via phone, chat, or scheduling an appointment at an Apple Store.
  5. Follow the prompts to provide information and schedule a time to receive assistance.

When contacting Apple Support, be sure to explain the troubleshooting steps you’ve already tried. This will help the support representative understand the situation and provide targeted solutions or additional steps to try.

Apple Support will guide you through the next steps based on the nature of the problem and provide further instructions or recommend service options if necessary. They have the expertise to address more complex issues that may require repair or hardware examination.

Remember that Apple Support is there to assist you, so don’t hesitate to reach out if you’ve exhausted all other troubleshooting options.