How To Buy From Amazon Japan

Creating an Amazon Japan Account

If you’re looking to buy from Amazon Japan, the first step is to create an account. Follow these simple steps to get started:

Visit the Amazon Japan website (www.amazon.co.jp) and click on the “New customer? Start here” button located at the top right corner of the page.
You will be directed to the account creation page where you need to provide your name, email address, and a password. Make sure to choose a strong password to protect your account.
Next, you will be asked to enter your delivery address. Amazon Japan allows international shipping, so you can input your address from anywhere in the world.
After filling in your address, you’ll need to provide a contact phone number. This is important for smooth delivery and communication purposes.
Once you’ve provided all the necessary information, click on the “Create your Amazon.co.jp account” button.
An email will be sent to the address you provided. Check your inbox and click on the verification link to activate your account.

Congratulations! You now have a registered Amazon Japan account. By creating an account, you gain access to a wide range of products available on the platform and enjoy the convenience of online shopping.

Having an account also allows you to track your orders, manage your payment methods, and leave product reviews to help other shoppers make informed decisions.

Keep in mind that you can use the same Amazon account across different Amazon websites, so if you already have an account with Amazon.com or any other Amazon site, you can use it to log in to Amazon Japan as well.

Now that your account is set up, let’s move on to exploring the features and options available to you on the Amazon Japan website.

Changing the Language Settings

When accessing the Amazon Japan website, you may initially find the content in Japanese. However, you can easily change the language settings to English for a better shopping experience. Follow these steps to change the language settings:

Visit the Amazon Japan website (www.amazon.co.jp) and log in to your account.
Once logged in, look for the language selector located at the top right corner of the page. It is represented by a globe icon and the word “日本語” (Japanese).
Click on the language selector to expand the options. You will see a list of available languages – select “English” from the dropdown menu.
The webpage will automatically reload, and you will now see the Amazon Japan website in English.

By changing the language settings to English, you can navigate the website more comfortably and understand the product details, reviews, and other information in a language you are familiar with.

It’s important to note that while the overall website can be displayed in English, some parts, such as product descriptions or reviews, may still be in Japanese. However, Amazon Japan provides translation tools that can assist you in understanding the content. Simply hover over the Japanese text, and a translation will appear.

Changing the language settings also applies to the search function. Now you can search for products using English keywords, making it easier to find what you’re looking for.

Remember, you can always revert to the original Japanese language settings by following the same steps and selecting “日本語” from the language selector.

With the language settings changed to English, you’re now ready to browse and search for products on the Amazon Japan website. Keep reading to learn more about how to find the items you desire.

Browsing and Searching for Products

Now that you have set up your Amazon Japan account and adjusted the language settings, you can start exploring the vast range of products available on the platform. Here’s how you can browse and search for products effectively:

Browsing:

On the Amazon Japan homepage, you will find various categories and departments listed in the top menu bar. Hover over a category of interest to see subcategories, and click on a subcategory to view products within that specific category.
Alternatively, you can use the “All” dropdown menu located next to the search bar to browse products by category. Select a category from the dropdown menu to see a list of available products.
Scroll through the product listings, and use the filters on the left side of the page to narrow down your options based on criteria such as price range, brand, customer reviews, and more.

Searching:

If you have a specific product in mind, use the search bar located at the top of the Amazon Japan webpage.
Enter keywords related to the product you are looking for. Be as specific as possible to improve the accuracy of the search results.
Once you have entered your search query, click the magnifying glass icon or press Enter to perform the search.
The search results page will display relevant products based on your search terms. You can further refine the results using filters and sorting options.

As you browse or search for products on Amazon Japan, make use of the product images, descriptions, and customer reviews to gather information and make informed purchasing decisions. Take note of the product specifications, shipping details, and availability to ensure it meets your needs.

Don’t forget to explore the “Customers who bought this also bought” section and “Frequently bought together” suggestions to discover related products that may be of interest to you.

Now that you know how to browse and search for products on Amazon Japan, the next section will guide you on checking product details, reviews, and choosing the right seller.

Checking Product Details and Reviews

When shopping on Amazon Japan, it’s important to thoroughly check the product details and reviews before making a purchase. This will help you ensure that the product meets your expectations and aligns with your requirements. Here’s how you can effectively evaluate products:

Product Details:

Click on a product listing to view its detailed information page.
Take note of the product title, brand, model, and any other relevant details provided by the seller.
Read the product description to understand its features, specifications, and functionalities.
Check the available product variations, such as different colors or sizes, and select the one that suits your preferences.
Review the product images to get a visual representation of the item from different angles, and zoom in for more detailed views if available.
If necessary, scroll down to find additional information about the product, such as warranty details, dimensions, or care instructions.

Customer Reviews:

Scroll down the product information page to find the customer reviews section.
Read through the reviews to gain insights from other customers who have purchased and used the product.
Pay attention to the overall rating and examine both positive and negative reviews to get a balanced understanding of the product’s strengths and weaknesses.
Take note of any recurring themes or issues mentioned by multiple reviewers.
Consider the relevance of the reviews to your specific needs and preferences.
Keep in mind that individual experiences can vary, and what may be a concern for one person may not affect your decision.

By checking the product details and reading customer reviews, you can make a more informed choice regarding the products you wish to purchase from Amazon Japan. Remember, it’s always beneficial to combine information from both the seller’s description and the perspectives of other customers to make the best decision.

Once you are satisfied with the product information and reviews, it’s time to assess the seller and make sure you choose a reliable and trustworthy source. The next section will guide you through the process of selecting the right seller on Amazon Japan.

Choosing the Right Seller

When purchasing products on Amazon Japan, it’s essential to choose the right seller to ensure a positive shopping experience. Here are some factors to consider when evaluating sellers:

Seller Ratings:

Look for the seller’s ratings and feedback score. This information is typically displayed on the product page.
A higher rating indicates a more reputable and reliable seller.
Read the feedback from other customers to get an idea of the seller’s performance and customer satisfaction.
Consider sellers with a significant number of positive reviews and a high overall rating.

Shipping and Delivery:

Check the estimated delivery time and shipping options offered by the seller.
Consider whether the delivery timeframe aligns with your needs and expectations.
Review any additional fees or charges associated with shipping, such as customs duties or import taxes.
Ensure that the seller offers shipping to your location and verify any restrictions or limitations.

Return Policy:

Examine the seller’s return policy to understand your options in case of any issues with the product.
Verify the conditions for returning the item, such as the timeframe, packaging requirements, and any associated fees.
Choose a seller with a customer-friendly return policy to provide peace of mind in case you need to return or exchange the product.

Seller Communication:

If you have any questions or concerns, consider reaching out to the seller before making a purchase.
Assess the responsiveness and helpfulness of the seller’s communication to gauge their level of customer service.
Choose a seller who is prompt, polite, and willing to address any inquiries or concerns you may have.

By evaluating sellers based on their ratings, shipping and delivery options, return policies, and communication, you can choose a trustworthy and reliable seller to ensure a smooth and satisfactory shopping experience on Amazon Japan.

Once you have selected the right seller, you can proceed to add the desired products to your cart. The next section will guide you through this process and provide essential information about shipping and delivery options.

Adding Products to Your Cart

After finding a product that you wish to purchase on Amazon Japan, the next step is to add it to your cart. Here’s how you can easily accomplish this:

Click “Add to Cart”:

On the product page, locate the “Add to Cart” button. It is typically located next to the product price or under the product variations, if applicable.
Click on the “Add to Cart” button to add the item to your shopping cart.

Select Quantity and Variations:

If the product has various options, such as different colors, sizes, or styles, select the desired variation from the available options.
Specify the quantity of the item that you wish to purchase. You can adjust the quantity by using the “+” and “-” buttons or by manually entering the desired number.

Continue Shopping or Proceed to Checkout:

If you want to add more items to your cart, you can continue browsing the Amazon Japan website and repeat the process for each product.
Once you have finished adding products to your cart, you can review your cart by clicking on the cart icon located at the top right corner of the webpage.
On the cart page, you can view a summary of the items you have added along with their prices, quantities, and any variations selected.
If needed, you can modify the quantity or remove items from your cart.

Proceed to Checkout:

When you are ready to complete your purchase, click on the “Proceed to Checkout” button.
Follow the prompts to provide the necessary shipping address, select your preferred shipping method, and choose a payment option.
Review the order details, including the total price, shipping fees, and estimated delivery date, before finalizing your purchase.
Once you are satisfied, click on the “Place your order” button to complete the transaction.

Adding products to your cart is a straightforward process on Amazon Japan. By following these steps, you can conveniently gather all the products you wish to purchase and proceed to checkout to complete your order. The next section will provide you with essential information about shipping and delivery options when buying from Amazon Japan.

Understanding Shipping and Delivery Options

When making a purchase from Amazon Japan, it’s important to understand the available shipping and delivery options. Here’s what you need to know:

Domestic and International Shipping:

Amazon Japan offers both domestic and international shipping options depending on the location of the seller and the buyer.
If you are purchasing from a seller within Japan, you can enjoy domestic shipping rates and faster delivery within the country.
For international shipping, make sure to check if the seller offers delivery to your country. Note that international shipping may incur additional fees and longer delivery times.

Shipping Methods:

Amazon Japan provides a variety of shipping methods, including standard shipping, expedited shipping, and priority shipping.
The available methods and estimated delivery times will be displayed during the checkout process. Choose the option that best suits your needs and budget.

Delivery Tracking:

Once your order has been shipped, you can track its progress using the tracking number provided by the seller.
Visit the “Your Orders” section on Amazon Japan and locate the specific order to access the tracking information. You can also opt-in for email notifications regarding the shipment status.
Tracking your order allows you to stay updated on its whereabouts and estimated delivery date.

Customs Duties and Import Taxes:

When ordering products internationally, be aware of customs duties and import taxes that may apply.
These additional costs vary depending on the country and the type of product being imported.
It’s recommended to check with your local customs authorities or Amazon’s Global Shipping Program for more information on potential customs fees.

Delivery Address:

Make sure to provide an accurate and complete delivery address during the checkout process.
Double-check the address details to avoid any delivery issues or delays.
If you have a preferred shipping address saved in your Amazon Japan account, ensure it is up to date.

Understanding the available shipping and delivery options on Amazon Japan is crucial for a smooth and successful shopping experience. By being aware of these factors, you can choose the most suitable shipping method, track your order, and ensure timely delivery of your purchased items. The next section will guide you through the payment process on Amazon Japan.

Making Payment on Amazon Japan

When it comes to making payment on Amazon Japan, the platform provides various secure and convenient options. Here’s how you can complete your purchase:

Credit or Debit Card:

One of the most commonly used payment methods on Amazon Japan is through credit or debit cards.
During the checkout process, you will be prompted to enter your card details, including the card number, expiration date, and CVV code.
Make sure to provide accurate information and verify that your card is internationally enabled, if purchasing from outside Japan.

Amazon Gift Cards and Vouchers:

If you have an Amazon gift card or voucher, you can redeem it to pay for your purchase.
Enter the gift card or voucher code during the checkout process, and the amount will be deducted from your order total.
Gift cards and vouchers offer a convenient way to use preloaded funds for your Amazon Japan purchases.

Amazon Pay:

Amazon Pay is a secure online payment service offered by Amazon.
If you have an Amazon Pay account, you can select this option during checkout and sign in to complete your payment.
This option allows you to use the payment information saved in your Amazon account for a faster and streamlined checkout process.

Other Payment Methods:

Amazon Japan may offer additional payment methods depending on your location.
These can include options such as bank transfers, prepaid cards, or localized payment services.
Review the available payment methods during the checkout process to choose the one that is most convenient for you.

Rest assured that Amazon Japan prioritizes the security of your payment information. All transactions on the platform are protected using encryption and secure server connections.

Before finalizing your purchase, make sure to review your order details, including the total price, shipping fees, and delivery address. Once you are satisfied, proceed to place your order.

Now that you know how to make payment on Amazon Japan, the next section will guide you on tracking your order and dealing with returns and refunds.

Tracking Your Order

After completing your purchase on Amazon Japan, you can easily track the progress of your order to stay updated on its delivery status. Here are the steps to track your order:

1. Visit Your Orders:

Log in to your Amazon Japan account and go to the “Your Orders” page.
You can access this page by hovering over the “Account & Lists” dropdown menu located at the top right corner of the webpage and clicking on “Your Orders.”

2. Find Your Order:

On the “Your Orders” page, you will see a list of your recent orders.
Locate the specific order you wish to track.

3. View Tracking Information:

Click on the order to view the order details page, where you can find the tracking information.
If the item has been shipped, you will see a tracking number and a link to the courier’s website for real-time updates.
Click on the tracking number or the provided link to track your order.
Alternatively, you can also enable email notifications for tracking updates. This way, you will receive email alerts regarding the status of your package.

4. Check Delivery Status:

Once you are on the courier’s website, you can enter the tracking number to check the delivery status.
The website will display information such as the current location of the package, estimated delivery date, and any delivery updates.
Continue to monitor the tracking information to stay informed about the progress of your order.

Tracking your order allows you to have visibility into its journey from the seller to your doorstep. It gives you peace of mind and helps you plan for the arrival of your package.

If you have any concerns or questions regarding the delivery of your order, you can reach out to the seller through the “Contact Seller” option available on the order details page. Sellers on Amazon Japan are usually responsive and happy to assist you.

Now that you know how to track your order, the next section will guide you through the process of handling returns and refunds, should the need arise.

Dealing with Returns and Refunds

While shopping on Amazon Japan, it’s important to familiarize yourself with the return and refund policies in case you encounter any issues with your purchased items. Here’s what you need to know about returns and refunds:

Product Eligibility for Returns:

Amazon Japan has a customer-friendly return policy that allows you to return most items within a specified timeframe.
While most products are eligible for returns, certain items like digital downloads, custom-made or personalized products, and perishable goods may have restrictions.
Make sure to review the product details page to confirm if a particular item is eligible for returns.
If you have any questions about the return eligibility, contact the seller for clarifications.

Initiating a Return:

If you need to return an item, access the “Your Orders” page on Amazon Japan.
Find the specific order and click on the “Return or Replace Items” button.
Follow the prompts to select the item you wish to return and specify the reason for the return.
Depending on the situation, you may be asked to provide additional information or evidence for certain types of returns, such as damaged or defective items.

Refund Process:

Once your return request is approved, you can choose between a refund or a replacement.
If you opt for a refund, the amount will be credited back to your original payment method.
It’s important to note that the refund process may take a few days to complete, depending on your payment method and financial institution.

Return Shipping:

For returns within Japan, some sellers provide prepaid shipping labels or cover the return shipping costs.
If the seller does not offer a prepaid label, you may need to cover the return shipping expenses. Consider this when deciding whether to return an item.
For international returns, carefully review the seller’s return policy as the process and costs may differ.

Communication with the Seller:

If you face any issues with the return process or have questions regarding refunds, it’s advisable to communicate directly with the seller.
You can use the “Contact Seller” option on the order details page to initiate a conversation.
Most sellers on Amazon Japan strive to provide excellent customer service and will assist you in resolving any concerns related to returns and refunds.

Understanding the return and refund policies on Amazon Japan allows you to shop with confidence, knowing that you have options and assistance in case the need arises. Familiarize yourself with these policies before making a purchase to ensure a smooth and hassle-free experience.

Now that you know how to deal with returns and refunds, let’s explore some tips for a smooth shopping experience on Amazon Japan in the next section.

Tips for a Smooth Shopping Experience

To have a smooth and enjoyable shopping experience on Amazon Japan, consider the following tips:

1. Read Product Descriptions Thoroughly:

Take the time to carefully read the product descriptions, including specifications, dimensions, and any additional information provided by the seller.
This ensures that you have a clear understanding of what you are purchasing.

2. Check Seller Ratings and Reviews:

Prioritize sellers with high ratings and positive reviews from other customers.
By choosing reputable sellers, you increase the likelihood of a successful and satisfactory transaction.

3. Utilize Search Filters:

When searching for products, make use of the filters available to narrow down the results based on your preferences.
You can filter by price, brand, customer ratings, and other criteria to find your ideal product.

4. Be Mindful of Shipping and Fees:

Pay attention to the shipping options, delivery times, and any associated fees.
Consider your delivery needs and budget appropriately.

5. Track Your Orders:

Regularly check the tracking information for your orders to stay informed about their progress and estimated delivery date.
Monitoring your orders ensures that you are aware of any updates or issues that may arise during shipping.

6. Stay Updated with Notifications:

Opt-in for email or SMS notifications to receive updates on your orders, including shipping notifications and delivery confirmations.
These notifications keep you informed and provide peace of mind.

7. Leave Product Reviews:

After receiving and using a product, consider leaving a review to help other buyers make informed decisions.
Share your honest feedback, highlighting the product’s strengths and weaknesses.

8. Take Advantage of Deals and Promotions:

Keep an eye out for special offers, discounts, and promotions on Amazon Japan.
Take advantage of these opportunities to save money or get extra value with your purchases.

9. Contact Customer Support When Needed:

If you encounter any difficulties or have questions, don’t hesitate to reach out to Amazon Japan’s customer support.
They are available to assist you with any issues or concerns you may have.

By following these tips, you can enhance your shopping experience on Amazon Japan and make informed decisions that lead to satisfying purchases. Happy shopping!

Can’t Find What You’re Looking For? Using a Forwarding Service

If you’re having trouble finding a specific product or if some sellers on Amazon Japan do not offer international shipping to your location, you can consider using a forwarding service. A forwarding service allows you to overcome these limitations and access a wider range of products. Here’s how it works:

1. Find a Reliable Forwarding Service:

Research and choose a reputable forwarding service that operates in Japan and offers shipping to your location.
Make sure the service has positive customer reviews and provides reliable shipping and customer support.

2. Sign Up and Obtain Your Forwarding Address:

Create an account with the forwarding service and obtain a unique forwarding address in Japan.
This address will serve as your shipping destination for the items you purchase from Amazon Japan.

3. Shop on Amazon Japan:

Visit Amazon Japan and browse for the products you want to purchase.
When checking out, enter the forwarding address provided by the service as the shipping address.

4. Ship to Your Forwarding Address:

Complete your purchase on Amazon Japan, and the seller will ship the items to your forwarding address.
The forwarding service will receive your package at their depot in Japan.

5. Arrange International Shipping:

Contact the forwarding service and provide them with the necessary details about your package, such as weight, dimensions, and destination.
Pay for the international shipping fees, handling charges, and any additional services you require.
The forwarding service will then process and ship your package to your designated address.

Using a forwarding service opens up a world of possibilities, allowing you to access products that may not be directly available for international shipping. However, it’s important to consider the additional costs associated with the service, such as shipping fees and handling charges.

Research and compare multiple forwarding services to find the one that offers the most competitive rates and reliable service. Be sure to familiarize yourself with their terms and conditions, including their return policy and insurance options, to ensure a smooth and secure experience.

With a forwarding service, you can overcome the limitations of international shipping and gain access to a wider selection of products on Amazon Japan.

Next, let’s explore another option to consider when shopping on Amazon Japan – the Amazon Japan Global Store.

Expanding Your Options: Amazon Japan Global Store

If you’re an international shopper looking for a more streamlined experience on Amazon Japan, consider exploring the Amazon Japan Global Store. Designed specifically for global customers, the Global Store provides an enhanced shopping experience and a wider selection of products. Here’s what you need to know:

1. Accessing the Global Store:

Visit the Amazon Japan website and look for the “Global Store” link in the top navigation bar.
Click on the “Global Store” link, and you will be redirected to the dedicated section for international shopping.

2. English Language Interface:

The Global Store interface is available in English, making it easier for international shoppers to navigate and understand.
Browse through categories, search for products, and complete your purchase with ease.

3. International Shipping:

The Global Store offers international shipping to many countries, expanding the availability of products directly to your location.
Check the product listing to verify if international shipping is available for the item you wish to purchase.

4. Customs and Import Fees:

When buying from the Global Store, you may be required to pay customs duties or import fees, depending on your country’s regulations.
These fees are calculated during the checkout process and are typically included in the total price.

5. Product Variety:

The Amazon Japan Global Store offers a wide range of products from various categories, including electronics, fashion, beauty, home goods, and more.
Enjoy access to a diverse selection of products that may not be available in your local market.

6. Customer Support:

The Global Store provides customer support in English, ensuring that international shoppers receive assistance and guidance for their purchases.
If you have any questions or issues, reach out to the dedicated Global Store customer support team for assistance.

Shopping on the Amazon Japan Global Store simplifies the international shopping experience by providing an English interface, international shipping options, and a wide variety of products. While considering the Global Store, keep in mind that pricing, availability, and product offerings may differ from the main Amazon Japan site.

Take advantage of the Global Store to access a broader range of products and enjoy a seamless shopping experience on Amazon Japan.

In the next section, we’ll address some frequently asked questions to provide further clarity and support for shopping on Amazon Japan.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions that shoppers often have about using Amazon Japan:

1. Can I use my existing Amazon account to shop on Amazon Japan?

Yes, you can use your existing Amazon account to log in and shop on Amazon Japan. Your account information and preferences will carry over, making it easy to switch between different Amazon websites.

2. Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, it’s best to reach out to the seller or Amazon Japan’s customer support as soon as possible. While it may be possible to make changes, it will depend on the status of your order and the seller’s policies.

3. Are international credit or debit cards accepted on Amazon Japan?

Yes, Amazon Japan accepts international credit or debit cards for payment. However, it’s important to ensure that your card is internationally enabled and that you provide accurate billing information during the checkout process.

4. How long does shipping usually take on Amazon Japan?

Shipping times on Amazon Japan can vary depending on the seller and the shipping method selected. Estimated delivery times are typically provided during the checkout process. Be sure to review the expected delivery date before completing your purchase.

5. What should I do if there is a problem with my order?

If you encounter any issues with your order, such as damaged items, missing parts, or incorrect shipments, contact the seller on Amazon Japan’s “Your Orders” page. The seller will work with you to resolve the problem, provide a replacement, or issue a refund.

6. How can I leave feedback or a product review?

To leave feedback or a product review on Amazon Japan, go to the product page of the item you wish to review. Scroll down to the “Customer Reviews” section and click on the “Write a customer review” button. Share your honest feedback and rating to help other shoppers make informed decisions.

7. Can I track my package after it ships?

Yes, you can track your package after it has shipped. Visit the “Your Orders” page on Amazon Japan and locate the specific order. Click on the order to view the tracking information, including the tracking number and a link to the courier’s website for real-time updates.

8. What is the return policy on Amazon Japan?

Amazon Japan offers a customer-friendly return policy. Most items are eligible for returns within a specified period. Visit the “Your Orders” page, find the order you wish to return, and follow the prompts to initiate a return request. Be sure to review the return policy and any specific instructions provided by the seller.

9. Can I contact customer support on Amazon Japan?

Yes, Amazon Japan provides customer support to assist with any inquiries or issues. You can reach out to customer support through the “Contact Us” or “Help & Customer Service” section on the Amazon Japan website. They can provide assistance with order-related questions, account issues, and other concerns.

10. Do sellers on Amazon Japan offer warranties on their products?

Sellers may offer warranties on their products, but the details can vary. When reviewing a product, check the seller’s information, product description, or contact the seller directly to inquire about warranty information. Take note of any specific warranty terms, conditions, and the duration of coverage.

Hopefully, these frequently asked questions have provided clarification on common concerns related to shopping on Amazon Japan. If you have any further inquiries, referring to the Amazon Japan website or reaching out to customer support will help ensure a smooth shopping experience.