How to Reset a Fitbit Alta Activity Tracker

Charging Your Fitbit Alta

One essential aspect of owning a Fitbit Alta activity tracker is ensuring that it is properly charged. Without sufficient battery life, you won’t be able to track your activities or enjoy the full range of features that the device has to offer. To ensure that your Fitbit Alta is always ready for use, follow these simple steps for charging:

Locate the charging port: On the back of the Fitbit Alta tracker, you will find a small charging port. It is located near the display module.
Connect the charging cable: Take the charging cable that came with your Fitbit Alta and firmly insert it into the charging port. Ensure that it is properly aligned and securely connected.
Connect to power source: Plug the other end of the charging cable into a USB port on your computer, a USB wall charger, or a power bank. Make sure that the power source is in working condition.
Monitor the charging progress: Once connected, the battery icon on your Fitbit Alta’s display will show a charging symbol. You can also check the battery percentage by swiping up on the display.
Allow the device to charge completely: It is recommended to let your Fitbit Alta charge until the battery indicator shows 100%. This may take up to two hours, depending on the current battery level.
Unplug the charging cable: Once fully charged, gently remove the charging cable from the port, ensuring that you do not apply excessive force or damage the connectors.

By following these steps, you can ensure that your Fitbit Alta is always ready for use, keeping you on track with your daily activities and fitness goals. Remember to regularly charge your device to maximize its battery life and overall performance.

Restarting Your Fitbit Alta

If you encounter any issues with your Fitbit Alta activity tracker, a simple restart can often solve the problem. Restarting the device helps to refresh its system and clear any temporary glitches. Follow these steps to restart your Fitbit Alta:

Plug your charging cable into a USB port or a USB wall charger.
Make sure the other end of the charging cable is not connected to your Fitbit Alta.
Press and hold the button on the left side of the display module for approximately 10 seconds.
Release the button once you see the Fitbit logo appear on the screen.
Unplug the charging cable from the power source.

Your Fitbit Alta will now begin the restart process. It may take a few seconds before the tracker’s screen turns on again. If successful, you should see the Fitbit logo followed by the clock face or other default display.

Restarting your Fitbit Alta can often resolve issues such as unresponsive screens, unpairing problems, or sync errors. However, if you continue to experience persistent issues, it may be worth considering a factory reset, which will restore the device to its original settings.

It’s important to note that restarting your Fitbit Alta will not erase any of your data or settings. It simply helps to refresh the device’s software and resolves minor issues that may arise during usage. If you find that restarting does not resolve the problem, you may refer to the next section for instructions on how to perform a factory reset.

Resetting Your Fitbit Alta to Factory Settings

If you are experiencing persistent issues with your Fitbit Alta activity tracker that cannot be resolved through a simple restart, performing a factory reset may be necessary. A factory reset will erase all data and settings on the device, returning it to its original state. Here’s how you can reset your Fitbit Alta:

Go to the Settings app on your Fitbit Alta by tapping the clock face.
Scroll down and select “About”.
Swipe left until you see the option for “Factory Reset”.
Tap “Factory Reset” and confirm your selection to proceed.

Once you confirm the factory reset, your Fitbit Alta will erase all user data, including stored activities, alarms, and settings. It will revert to its initial setup process, as if you just took it out of the box.

Note that a factory reset is a permanent action, and all data erased during the process cannot be recovered. Therefore, it’s important to back up any essential data before proceeding with the reset if possible.

Performing a factory reset can be helpful in resolving major issues with your Fitbit Alta, such as persistent syncing problems, unresponsive screens, or software glitches. After completing the factory reset, you will need to set up your Fitbit Alta again and sync it with the Fitbit app on your smartphone or computer.

If the issues persist even after performing a factory reset, it may be necessary to contact Fitbit customer support for further assistance or consider replacing the device if it is still under warranty.

Troubleshooting Common Issues with the Fitbit Alta

While the Fitbit Alta is a reliable activity tracker, you may encounter occasional issues during its usage. Here are some common problems that users face with the Fitbit Alta and their possible solutions:

Poor Battery Life: If you notice that your Fitbit Alta’s battery is draining quickly, try restarting the device or enabling Power Save mode in the settings. Also, ensure that you are using the original charging cable and charging the device properly.
Syncing Problems: If your Fitbit Alta is not syncing with the Fitbit app on your smartphone or computer, ensure that Bluetooth is enabled on your device and try restarting your smartphone or computer. If the issue persists, try removing and re-adding the device in the Fitbit app.
Inaccurate Tracking: If you find that your Fitbit Alta is not accurately tracking your activities, make sure that you are wearing the device correctly on your wrist and that it is securely fastened. You can also try resetting your stride length in the settings to improve accuracy.
Unresponsive Screen: If the screen on your Fitbit Alta is not responding to touch, ensure that it is clean and free from any dirt or moisture. If cleaning does not work, try restarting the device or performing a factory reset.
Display Issues: If you are experiencing any problems with the display, such as flickering or blank screen, try adjusting the brightness settings in the Fitbit app. If the issue persists, contact Fitbit customer support for further assistance.
Strap Problems: If the strap of your Fitbit Alta is damaged or broken, contact Fitbit customer support for a replacement under warranty. Alternatively, you can purchase a new strap from authorized retailers.

If you encounter any other issues with your Fitbit Alta that are not mentioned here, refer to the Fitbit support website or contact their customer support for troubleshooting steps specific to your problem.

Remember that while these troubleshooting steps may resolve common issues, more complex problems may require professional assistance or device replacement. It’s always a good idea to keep your Fitbit Alta updated with the latest firmware and regularly check for software updates in the Fitbit app.

Frequently Asked Questions about Resetting the Fitbit Alta

Resetting your Fitbit Alta to factory settings can sometimes be a confusing process, and you may have additional questions about it. Here are some frequently asked questions and their answers about resetting the Fitbit Alta:

Will resetting my Fitbit Alta delete all my data?

Yes, performing a factory reset on your Fitbit Alta will erase all data, including stored activities, alarms, and settings. Make sure to back up any essential data before proceeding with the reset.

How often should I reset my Fitbit Alta?

Resetting your Fitbit Alta is generally not necessary unless you encounter persistent issues that cannot be resolved through other troubleshooting methods. Only perform a reset when all other troubleshooting steps have been exhausted.

Will resetting my Fitbit Alta fix syncing issues?

A factory reset can help resolve syncing issues with your Fitbit Alta. However, try other troubleshooting steps, such as restarting the device or re-adding it in the Fitbit app, before resorting to a reset.

Do I need to reconnect my Fitbit Alta to my smartphone after resetting?

Yes, after performing a factory reset, you will need to set up your Fitbit Alta again and sync it with the Fitbit app on your smartphone or computer.

Can a factory reset fix issues with battery life on the Fitbit Alta?

In some cases, a factory reset can help improve battery life on the Fitbit Alta. However, if you continue to experience poor battery life after a reset, try other troubleshooting methods or contact Fitbit customer support for further assistance.

Can I undo a factory reset on my Fitbit Alta?

No, a factory reset on your Fitbit Alta is a permanent action, and the data erased during the process cannot be recovered. Make sure to back up any essential data before proceeding with the reset.

If you have any other questions or concerns about resetting your Fitbit Alta, refer to the Fitbit support website or contact their customer support for detailed assistance.

Remember that a factory reset should only be done as a last resort and when all other troubleshooting steps have failed to resolve the issue you’re facing with your Fitbit Alta.