How Does Grubhub Work?


What is Grubhub?

Grubhub is a popular online food delivery platform that connects customers with local restaurants. It was founded in 2004 and has since become one of the leading players in the food delivery industry. With a user-friendly interface and a vast network of partnered restaurants, Grubhub allows customers to order their favorite meals with just a few clicks.

Using the Grubhub website or mobile app, customers can browse through a wide range of cuisines, view restaurant menus, and place orders for delivery or pickup. The platform offers a convenient way for users to explore new restaurants and discover local gems. Whether you’re craving pizza, sushi, or Thai food, Grubhub provides an extensive selection of options to satisfy your taste buds.

Grubhub goes beyond just facilitating food delivery. It also offers features such as real-time order tracking, customer reviews and ratings, and personalized recommendations based on your preferences. This helps users make informed decisions and ensures a seamless and enjoyable ordering experience.

For restaurants, Grubhub provides a valuable opportunity to expand their customer base and increase their online visibility. By partnering with Grubhub, restaurants can tap into a large pool of potential customers who are searching for food delivery options in their area. The platform offers tools and support to help restaurants streamline their operations and manage incoming orders efficiently.

Overall, Grubhub revolutionizes the food delivery industry by providing a convenient and efficient platform for customers to order their favorite meals. It brings together customers and restaurants in a seamless and user-friendly way, making it a go-to choice for those who crave convenience and variety.

How does Grubhub work for customers?

Grubhub offers a simple and convenient way for customers to order their favorite meals from local restaurants. Here’s a breakdown of how the process works:

  1. Browsing and selecting: Customers can use the Grubhub website or mobile app to browse through a wide range of restaurants in their area. They can search by cuisine type, specific dishes, or even dietary preferences. The platform also provides filters to help narrow down the options based on preferences such as delivery time, price range, and ratings.
  2. Placing an order: Once a customer finds a restaurant and a dish they want to order, they can add it to their cart and proceed to checkout. Grubhub allows users to customize their order by adding special instructions or requesting specific modifications to the dishes.
  3. Payment options: Grubhub offers various payment options, including credit/debit cards, digital wallets, and even cash on delivery. The platform ensures secure transactions, protecting customers’ financial information.
  4. Real-time order tracking: After placing the order, customers can track the progress of their delivery in real-time through the Grubhub app. This feature provides transparency and keeps users informed about the estimated delivery time.
  5. Delivery or pickup: Grubhub gives customers the flexibility to choose between delivery and pickup. If they opt for delivery, a Grubhub driver will pick up the order from the restaurant and deliver it to the specified location. For pickup orders, customers can go directly to the restaurant and collect their food themselves.
  6. Rating and reviewing: Once the order is received, customers have the opportunity to rate their overall experience and leave feedback for both the restaurant and the delivery driver. This helps maintain the quality of service and provides valuable insights for future customers.

Grubhub strives to ensure a smooth and efficient experience for its customers. With user-friendly interfaces, personalized recommendations, and reliable delivery services, Grubhub has become a go-to platform for food lovers who crave convenience and variety.

How does Grubhub work for restaurants?

Grubhub offers restaurants a platform to reach a wider customer base and streamline their delivery operations. Here’s an overview of how Grubhub works for restaurants:

  1. Partnering with Grubhub: Restaurants can partner with Grubhub by signing up on their website or through a dedicated representative. Once the partnership is established, the restaurant’s menu, pricing, and other details are added to the Grubhub platform.
  2. Managing orders: When a customer places an order through Grubhub, the restaurant receives the order details through their own tablet or point-of-sale (POS) system. Restaurants have the option to accept or reject orders based on inventory availability or other factors.
  3. Preparing the order: After accepting an order, the restaurant starts preparing the dishes as per the customer’s specifications. Grubhub provides clear and detailed instructions to ensure accuracy.
  4. Handing off the order: Once the order is ready, the restaurant prepares it for pickup by a Grubhub delivery driver or for customer pickup. The restaurant notifies Grubhub when the order is ready to be picked up.
  5. Delivery logistics: Grubhub assigns a delivery driver to pick up the order from the restaurant and deliver it to the customer. The driver uses the Grubhub driver app to navigate and track the delivery in real-time.
  6. Customer satisfaction: Grubhub encourages customers to provide feedback and rate their experience with the restaurant and delivery service. Restaurants can use this feedback to improve their offerings and maintain high-quality standards.
  7. Payment and fees: Grubhub handles the payment process on behalf of the restaurant. They deduct a commission fee from each order, which covers the cost of using the platform and the delivery service. The remaining payment is then transferred to the restaurant’s account.

By partnering with Grubhub, restaurants gain access to a large customer base and the tools necessary to efficiently manage their delivery operations. It provides a way to increase visibility, boost sales, and expand their reach without the need for extensive marketing efforts.

The Grubhub delivery process

The Grubhub delivery process is designed to ensure a seamless and efficient experience for customers and restaurants alike. Here’s how the delivery process works:

  1. Order placement: Customers place their orders through the Grubhub platform, specifying their delivery address and any special instructions.
  2. Restaurant confirmation: Once the restaurant confirms the order, they start preparing the food according to the customer’s specifications.
  3. Driver assignment: Grubhub assigns a delivery driver to pick up the order from the restaurant and deliver it to the customer’s location.
  4. Pickup: The driver arrives at the restaurant and picks up the order, ensuring it is packaged securely for transportation.
  5. Order tracking: Customers can track the status of their order in real-time through the Grubhub app. They receive updates on when the driver is en route and when the food is about to be delivered.
  6. Delivery: The driver delivers the order to the customer’s specified address. They follow the instructions provided by the customer, such as leaving the food at the doorstep or delivering it directly to the customer.
  7. Handoff and payment: The driver hands off the order to the customer and collects payment if cash on delivery is selected. For online payments, the transaction is handled through the Grubhub platform.
  8. Customer rating and feedback: After the delivery, customers have the option to rate their experience and provide feedback on the restaurant and the driver. This feedback helps maintain service quality and provides valuable insights for future customers.

The Grubhub delivery process is designed to be efficient, reliable, and transparent. By utilizing technology, real-time tracking, and dedicated drivers, Grubhub ensures that customers receive their orders in a timely manner and with the utmost convenience.

Grubhub’s fees and costs

Grubhub charges fees to both customers and restaurants to cover the costs of using the platform and providing the delivery service. Here’s an overview of the fees and costs associated with Grubhub:

Customer fees:

Customers using Grubhub may encounter the following fees:

  • Delivery fee: Grubhub charges a delivery fee to cover the cost of the delivery service. The fee amount may vary depending on factors such as distance and demand.
  • Service fee: Grubhub may also charge a service fee, which covers the operational costs of the platform. This fee is typically a percentage of the order total.
  • Tax and tip: Customers are responsible for paying applicable taxes on their orders. Additionally, it is customary to tip the delivery driver for their service.

Restaurant fees:

Restaurants that partner with Grubhub are subject to the following fees:

  • Commission fee: Grubhub charges a commission fee to restaurants for each order placed through the platform. This fee covers the cost of using the Grubhub platform and gaining access to a large customer base.
  • Processing fees: Grubhub may also apply processing fees to cover the costs associated with online payment processing.

The specific fees charged by Grubhub may vary depending on factors such as location, restaurant size, and the agreement between Grubhub and the restaurant. It is important for customers and restaurants to review the fee structure and understand the costs associated with using Grubhub before placing orders or signing up.

While fees and costs are a part of using Grubhub, many customers and restaurants find the benefits outweigh the expenses. Grubhub offers a convenient and efficient platform that connects customers with a wide range of restaurants, and the fees charged help maintain the quality of service and support the operations of the platform.

How long does Grubhub delivery take?

The time it takes for Grubhub to deliver an order can vary depending on several factors. Here are some key considerations that can impact the delivery time:

Restaurant preparation time:

Once an order is placed through Grubhub, the restaurant will begin preparing the food. The preparation time can vary based on the complexity of the order, the restaurant’s current volume of orders, and other factors specific to the restaurant’s operations. Some restaurants may have faster preparation times than others.

Delivery distance:

The distance between the restaurant and the customer’s delivery location can influence the delivery time. If the restaurant is located closer to the customer, the delivery time may be shorter. However, if the restaurant is farther away, the delivery time may be longer due to travel distances.

Traffic and weather conditions:

External factors such as traffic congestion and inclement weather conditions can affect the delivery time. During peak hours or adverse weather conditions, it may take longer for the driver to navigate through traffic or safely reach the destination, potentially resulting in slightly longer delivery times.

Order volume:

The number of orders being placed through Grubhub at a given time can also impact delivery times. If there is a high volume of orders, it may take longer for the restaurant to process and prepare the food, leading to potentially longer delivery times compared to when order volumes are lower.

While Grubhub strives to ensure timely deliveries, it is important to remember that the estimated delivery time provided by the platform is an approximation. Factors affecting delivery times can sometimes be beyond Grubhub’s control.

When placing an order through Grubhub, it is helpful to consider the time estimates provided and plan accordingly. Additionally, utilizing the real-time tracking feature in the Grubhub app can provide customers with up-to-date information on the progress of their delivery, helping to manage expectations and stay informed about any potential delays.

How does Grubhub handle customer support?

Grubhub is committed to providing excellent customer support to ensure a positive experience for its users. Here’s how Grubhub handles customer support:

1. In-app and online support:

Grubhub offers multiple channels for customers to seek assistance. Users can access the “Help” section on the Grubhub app or website, where they can find answers to frequently asked questions (FAQs) and troubleshooting guides. This self-service option allows customers to quickly find solutions to common issues.

2. Customer Care:

If customers are unable to resolve their concerns through self-service, they can contact Grubhub’s Customer Care team for direct assistance. Customer Care representatives are available via phone, email, or live chat. They are trained to address various inquiries, including order issues, payment problems, and restaurant-related concerns.

3. Timely response:

Grubhub aims to provide prompt responses to customer queries. While response times may vary based on the volume of inquiries, Grubhub makes efforts to address customer concerns as quickly as possible. Their team strives to ensure that customers receive timely and satisfactory resolutions to any issues they encounter.

4. Escalation and resolution:

If a customer’s concern is not resolved in the initial contact, Grubhub has escalation procedures in place. They ensure that unresolved issues are forwarded to relevant departments for further investigation and resolution. Grubhub takes customer feedback seriously and continuously works towards improving their services based on user feedback.

5. Ratings and reviews:

Grubhub encourages customers to rate and review their overall experience with the platform, restaurants, and delivery drivers. This feedback helps maintain service quality and provides insights for other users when choosing restaurants and drivers. It also allows Grubhub to identify areas for improvement and take appropriate action.

Grubhub’s customer support system aims to ensure that users have a seamless and positive experience. By offering multiple support channels, timely responses, and feedback mechanisms, Grubhub strives to address customer inquiries and concerns effectively.

Grubhub’s rewards program

Grubhub offers a rewards program that allows customers to earn perks, discounts, and exclusive offers while ordering their favorite meals. Here’s an overview of how Grubhub’s rewards program works:


Customers can enroll in Grubhub’s rewards program for free through the Grubhub app or website. It requires creating an account and providing basic information. Once enrolled, customers can start earning rewards with every eligible order.

Earning rewards:

Grubhub’s rewards program awards points to customers for every dollar spent on eligible orders. The number of points earned may vary based on promotions or specific restaurant offerings. Customers can track their points and progress through the Grubhub app or website.

Redeeming rewards:

Accumulated points can be redeemed for various rewards such as discounts, free items, or exclusive deals. Customers can explore available rewards in the Grubhub app or website and choose to redeem their points for the desired offers. The redemption process is simple and can be done during checkout.

Bonus and special promotions:

Grubhub often runs bonus point promotions and special offers for its rewards program members. These promotions can include earning extra points for specific orders, celebrating milestones, or participating in limited-time promotions. These additional incentives provide added value and excitement for members of the rewards program.

Program tiers:

Grubhub provides a tiered rewards program, offering additional benefits and exclusive perks to higher-tier members. As customers earn more points, they can unlock higher tiers, which come with enhanced rewards, faster point accumulation, and priority support.

Expiration and terms:

It is important to note that Grubhub’s rewards program may have specific terms and conditions, including expiration dates for earned rewards or other program details. Customers should review the program guidelines to ensure they understand the rules and take full advantage of the available benefits.

Grubhub’s rewards program adds an extra level of excitement and value to the ordering experience. By earning and redeeming points, customers can enjoy exclusive perks and discounts while continuing to explore new restaurants and cuisines through the platform.

Grubhub’s safety and security measures

Grubhub prioritizes the safety and security of its users by implementing various measures to protect customers and ensure a secure ordering experience. Here are some key safety and security features provided by Grubhub:

1. Secure payment processing:

Grubhub employs advanced encryption technology to protect customers’ payment information. When placing an order and making payment through the platform, customer data is encrypted and securely transmitted to ensure confidentiality and prevent unauthorized access.

2. Restaurant verification:

Before partnering with restaurants, Grubhub verifies their legitimacy to ensure that customers receive food from reputable establishments. This verification process includes confirming licenses, permits, and conducting background checks on the restaurants.

3. Delivery driver vetting:

Grubhub conducts background checks on delivery drivers to help ensure the safety and security of customers. These checks include verifying driving records and conducting criminal background screenings.

4. Order tracking:

Grubhub’s real-time order tracking feature allows customers to monitor the progress of their delivery from the restaurant to their doorstep. This helps ensure transparency and allows customers to anticipate the arrival of their food.

5. Customer ratings and reviews:

Grubhub encourages customers to provide feedback on their experiences with restaurants and delivery drivers through ratings and reviews. This system helps maintain service quality and holds both restaurants and drivers accountable for providing a safe and reliable experience.

6. Customer support:

Grubhub’s customer support team is available to assist customers with any concerns or issues they may encounter. Whether it’s resolving payment discrepancies or addressing the quality of the delivered food, the customer support team is there to ensure a resolution in a timely and satisfactory manner.

By prioritizing safety and security, Grubhub aims to provide customers with a reliable and trustworthy platform for ordering food. Through secure payment processing, rigorous restaurant and driver vetting, and responsive customer support, Grubhub works to maintain a secure and enjoyable ordering experience for its users.

Is Grubhub available in my area?

Grubhub operates in many cities and regions across the United States, making it accessible to a wide range of customers. However, availability may vary depending on your specific location. Here are some factors to consider when determining if Grubhub is available in your area:

1. Coverage:

Grubhub focuses its services primarily on urban and suburban areas, particularly in major cities. While it has a significant presence in many metropolitan areas, availability may be more limited in rural or remote locations.

2. Location search:

The quickest way to check if Grubhub is available in your area is to visit their website or download the Grubhub mobile app. Both platforms provide a location search feature that allows you to enter your address or ZIP code to see a list of restaurants available for delivery or pickup in your area.

3. Market competition:

In some areas, Grubhub may face competition from other food delivery platforms. Availability may depend on the market reach of Grubhub and its competitors in your specific location.

4. Restaurant partnerships:

Grubhub’s availability in a particular area depends on the extent of its partnerships with local restaurants. The number of partnered restaurants can vary from one location to another, affecting the variety and options available for customers.

5. Expansion efforts:

Grubhub is continually expanding its reach and adding new cities and regions to its coverage. If Grubhub is not currently available in your area, there is a chance that it may expand its services in the future.

To get the most accurate information about Grubhub’s availability in your specific area, it is recommended to visit their website or download the mobile app and perform a location search. This will provide you with the most up-to-date information on whether Grubhub is available for your convenience of ordering food.

Benefits and drawbacks of using Grubhub

Using Grubhub offers various benefits and conveniences for both customers and restaurants, but there are also some potential drawbacks to consider. Here are the key advantages and disadvantages of using Grubhub:


  1. Convenience: Grubhub provides a convenient way for customers to order food from their favorite local restaurants without leaving their homes. It eliminates the need to cook or go out for meals, saving time and effort.
  2. Wide variety of options: Grubhub offers a vast selection of cuisines and restaurants to choose from, giving customers access to a diverse range of choices and allowing them to explore new flavors and culinary experiences.
  3. Real-time order tracking: Grubhub’s order tracking feature allows customers to monitor their delivery in real-time. This provides transparency and allows customers to anticipate the arrival of their food.
  4. Enhanced restaurant visibility: Partnering with Grubhub can enhance the online visibility of restaurants, especially for those without a strong digital presence. This exposure can help attract new customers and expand their reach.
  5. Rewards program: Grubhub’s rewards program offers customers the opportunity to earn points, discounts, and exclusive offers, providing extra value and incentives for repeat orders.


  1. Fees and costs: Grubhub charges various fees, such as delivery fees and service fees, which can increase the overall cost of an order. Additionally, restaurants may have to pay commission fees for using the platform.
  2. Delivery times: While Grubhub strives to provide timely delivery, factors like restaurant preparation time, traffic, and weather conditions can impact the delivery time. Customers should be prepared for potential delays.
  3. Limited control over food quality: Since Grubhub serves as a middleman between customers and restaurants, there may be a loss of direct control over the food quality and preparation process. However, customer ratings and reviews can provide insights into the quality of different establishments.
  4. Reliance on technology: Using Grubhub involves relying on technology, such as the app or website, for ordering and tracking. Technical issues or outages may occasionally impact the ordering experience.
  5. Availability: Grubhub’s availability may vary depending on the location, with more extensive coverage in urban areas. Customers in rural or remote regions may have limited access to the platform.

While Grubhub offers significant advantages in terms of convenience, variety, and rewards, it is important to consider the associated fees, potential delivery delays, and other factors when deciding to use the platform. Understanding both the benefits and drawbacks can help users make an informed choice that aligns with their preferences and needs.

Is Grubhub worth it?

Whether Grubhub is worth it largely depends on individual preferences, circumstances, and needs. Let’s delve into the factors to consider when determining if Grubhub is worth using:

Convenience and time-saving:

Grubhub offers a convenient solution for those who want to enjoy restaurant-quality food without the hassle of cooking or going out. It saves time and effort, especially for busy individuals or families with limited time for meal preparation.

Variety and exploration:

Grubhub provides access to a wide range of cuisines and restaurants, allowing users to explore new flavors and culinary experiences. If you enjoy trying different types of cuisine or discovering local gems, Grubhub can provide a diverse selection to satisfy your cravings.

Rewards and incentives:

Grubhub’s rewards program offers perks, discounts, and exclusive offers to loyal customers. If you frequently order food delivery, these rewards can add value and make the overall experience more enjoyable.

Restaurant and menu transparency:

Grubhub provides detailed information about partnered restaurants, including menu options, customer ratings, and reviews. This transparency helps users make informed decisions and choose restaurants that meet their preferences and standards.

Drawbacks and costs:

It’s important to consider the potential drawbacks and costs associated with using Grubhub. These may include delivery fees, service fees, and commission fees for restaurants. Users should assess if the benefits outweigh the expenses and if the added convenience justifies the additional costs.

Local alternatives:

Before deciding on Grubhub, it may be worth exploring local alternatives or comparing it with other food delivery platforms available in your area. Some local delivery options may offer unique cuisines or special promotions that can provide a different experience.

Ultimately, whether Grubhub is worth it is a subjective decision based on individual preferences and circumstances. It can be a valuable resource for those seeking convenience, variety, and the ability to explore different cuisines. However, it’s important to weigh the costs, potential delivery delays, and consider any local alternatives to make an informed choice.